Level 2229 issue

Hey everyone!

I wanted to give you an update on this. Thanks to your reports, the studio has managed to very pull a fix for it and already implement it. This mean should no longer happen. If, like @davidchoiny, the issue implied the loss of powerups or gold bars, please reply below letting me know and I will personally go into your account to check it and compensate accordingly.

We're very sorry for the troubles, and thanks again for reporting it to us!

Cheers,
Xarly

All comments

Creative_Elsa

Hi @dlj, welcome to our community. I am going to ask you to please get y our user ID #. Once you have it, please don't type it here, but let me know that you have it. I will then tag the community moderator and she can go into your account and perhaps she can move you to the next level.

dlj

I have completed level 2229 repeatedly and bought boosters to do so for 3 day. It freezes and won't let me move. I quit and repeat and the same thing happens. Help!

Hi everyone,

The issue was already fixed (as announced) for all platforms but Facebook. I'm happy to announce that this is also now live for Facebook, you should all be able to beat the level now on all platforms.

I will reach out to those of you sharing your ID, privately (I did that already many days ago with you @mel588, so make sure you check your inbox since you never replied to my message).

Cheers and thanks everyone for the patience,
Xarly

Wow! Still isn't fixed!

Damon_Thomas

Hi I am still having a problem with the level 2229 my id is 10155028520458642.

stacymcd1

here is my ID # 1078747546 thank you

Any chance level 2229 will ever be fixed?

andiG

Please move me to the next level. I've wasted too many lives and boosters to have to beat it again once you figure out the fix.
my id is 1281773550

Henry_Hm_Chan said:

Hello, I am stuck at 2229 after spreading all the jellies. Please move me to 2230. I am ok with loss of stars and record. Many thanks...

Hi @Henry_Hm_Chan ,

Thanks for the report and sorry for the delay on the reply. We have just moved you to level 2230. Make sure you restart the app and you should find yourself in that level.

Cheers!
Xarly

Henry_Hm_Chan

Hello, I am stuck at 2229 after spreading all the jellies. Please move me to 2230. I am ok with loss of stars and record. Many thanks...

Hi everyone,

Thanks again for all the reports, just to be clear, this issue is not yet fixed on Facebook. There are three options that you have with that scenario:

Wait until we fix it. In the meanwhile, you can send our way your player ID (https://community.king.com/en/candy-crush-jelly-saga/discussion/247076/what-is-my-user-id-and-where-can-i-find-it/) so we can compensate the boosters lost.
Message below and state that you wish to be moved to level 2230. Please note this process is manual and if you do want that, all your previous levels will have 2 stars and you will lose your personal records (although you can always back and replay them).
Play on a mobile device (or the Windows 10 app) and pass the level. Then when you log in again on your Facebook profile and you will be automatically placed on the current level you're at.

And that's it! If you have trouble finding your player ID or you wish to be moved to the next level, please let me know below and I will make it happen.

Cheers and sorry for all the trouble,
Xarly

andiG

IT is still not fixed. I have beat it multiple time now and wasted lives and fish boosters hoping it was resolved. I am playing on Face book, so it should be the latest version?

Image: https://us.v-cdn.net/6030983/uploads/editor/wm/j9ngi3d9fs06.jpg

Sexysadie

Still not fixed

I'm Android and couldn't find my ID at all. I've been looking for days.. I haven't received anything either.

Hi all,

During this weekend we have been investigating the issue. It seems like the issue was fixed in some platforms but not in others. On PC (Facebook for instance) the issue seems to be still present. We have taken your feedback on to the studio and they are working on it.

@mel588 and @Jerrilyn_Harvey , we apologise for the issues that this is causing. As @davidchoiny confirms, it's working well in iOS (regarding the new bug you mention, if you can please make a new thread and let us know what it is you are experiencing that would be great).

I will now start compensating each of you and will update you all with any news that we may have around the platforms where the issue is not yet fixed.

Thanks for your patience and reports,
Xarly

Jerrilyn_Harvey

Used several boosts and have beaten level 2229 4 times and no advance. Tried again after it was "fixed". Not fixed! Hate loosing all those boosts!

Will this ever get fixed or should I write it off as I did candy crush?

tinka1048

My user ID is 10207368702309246

Xarly said:

Hi everyone,

Thank you for the player IDs. I will let the next couple of days as well to get more of the player IDs and run a full analysis to give back the boosters or gold bars needed.

In the meanwhile, thanks for the reports. It seems like it's fixed for some platforms but not others. We will keep reviewing this during the weekend and will hopefully have an update by early next week.

Cheers,
Xarly

davidchoiny

Worked for me on iPhone X. But now found bug on 2234

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All comments

Hey @Jill_Levy-Fisch ,

Thanks for letting us know! It will be compensated by me, but I first want to confirm it's working well for everyone.

@mel588,

Can you try to erase your browser data and cache? Here is a link to a tutorial that can explain you how to do it.

Let me know if after that the issue is gone (hopefully yes!)

Cheers,
Xarly

Cleared browser, emptied Cache, restarted computer, bought more lives, still freezes.

Alright, thanks for the heads-up @mel588.

Given that information, we will run a couple more tests during today and I will get back to you and everyone here as soon as possible. In the meanwhile, anybody else having similar issues, please do let us know!

Cheers,
Xarly

sosha30102

I am having the same problem and lost bars and boosters. Please fix my account.

I doubt they will fix our accounts, I used a ton of boosters.

tinka1048

Xarly,
Can you please check my account. I lost power ups & goldbars yesterday when I tried to pass this level.

Thanks in advance

nancylees

I lost power, boosters and money for more lives and boosters on this level.

Hey everyone,

Thanks for your messages. For the compensations, I need you all to provide me your game ID. That way I will be able to grant the lost boosters or gold bars on an individual basis.

Here is how to get your player ID if you are playing from your phone.

If you're on Facebook, just go to settings > apps and websites and click on the game. Inside the "Learn more" part you will find a message that says:

If you need help or have a problem, "report Game" to contact its developer. You may need your user ID for "Game", which is "and a long number". That long number would be your ID.

Thanks!

Xarly

P.S: This number is only internal so posting it here has no way of harming your account or any of your personal data, so no need to worry about it .

davidchoiny

@Xarly
my user ID 8666358587
Thank you,
davidchoiny

Tommy_New

still not fix

ID 10209470915947584 and it is still not fixed....

Hi everyone,

Thank you for the player IDs. I will let the next couple of days as well to get more of the player IDs and run a full analysis to give back the boosters or gold bars needed.

In the meanwhile, thanks for the reports. It seems like it's fixed for some platforms but not others. We will keep reviewing this during the weekend and will hopefully have an update by early next week.

Cheers,
Xarly

davidchoiny

Worked for me on iPhone X. But now found bug on 2234

Xarly said:

Hi everyone,

Thank you for the player IDs. I will let the next couple of days as well to get more of the player IDs and run a full analysis to give back the boosters or gold bars needed.

In the meanwhile, thanks for the reports. It seems like it's fixed for some platforms but not others. We will keep reviewing this during the weekend and will hopefully have an update by early next week.

Cheers,
Xarly

tinka1048

My user ID is 10207368702309246

Will this ever get fixed or should I write it off as I did candy crush?

Jerrilyn_Harvey

Used several boosts and have beaten level 2229 4 times and no advance. Tried again after it was "fixed". Not fixed! Hate loosing all those boosts!