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Level 2229 issue

1235

Answers

  • andiG
    andiG Posts: 4

    Level 1
    IT is still not fixed.  I have beat it multiple time now and wasted lives and fish boosters hoping it was resolved.  I am playing on Face book, so it should be the latest version?
  • Xarly
    Xarly Posts: 2,509
    edited February 2019
    Hi everyone,

    Thanks again for all the reports, just to be clear, this issue is not yet fixed on Facebook. There are three options that you have with that scenario:

    1. Wait until we fix it. In the meanwhile, you can send our way your player ID (https://community.king.com/en/candy-crush-jelly-saga/discussion/247076/what-is-my-user-id-and-where-can-i-find-it/) so we can compensate the boosters lost.
    2. Message below and state that you wish to be moved to level 2230. Please note this process is manual and if you do want that, all your previous levels will have 2 stars and you will lose your personal records (although you can always back and replay them).
    3. Play on a mobile device (or the Windows 10 app) and pass the level. Then when you log in again on your Facebook profile and you will be automatically placed on the current level you're at.
    And that's it! If you have trouble finding your player ID or you wish to be moved to the next level, please let me know below and I will make it happen.

    Cheers and sorry for all the trouble,
    Xarly 
  • Henry_Hm_Chan
    Henry_Hm_Chan Posts: 112
    edited February 2019
    Hello, I am stuck at 2229 after spreading all the jellies. Please move me to 2230. I am ok with loss of stars and record. Many thanks... 
  • Xarly
    Xarly Posts: 2,509
    Henry_Hm_Chan said:
    Hello, I am stuck at 2229 after spreading all the jellies. Please move me to 2230. I am ok with loss of stars and record. Many thanks... 
    Hi @Henry_Hm_Chan ,

    Thanks for the report and sorry for the delay on the reply. We have just moved you to level 2230. Make sure you restart the app and you should find yourself in that level.

    Cheers!
    Xarly
  • andiG
    andiG Posts: 4

    Level 1
    Please move me to the next level.  I've wasted too many lives and boosters to have to beat it again once you figure out the fix. 
    my id is 1281773550
  • mel588
    mel588 Posts: 16

    Level 2
    Any chance level 2229 will ever be fixed?
  • stacymcd1
    stacymcd1 Posts: 3

    Level 1
    here is my ID # 1078747546 thank you

  • Damon_Thomas
    Damon_Thomas Posts: 1

    Level 1
    Hi I am still having a problem with the level 2229 my id is 10155028520458642.
  • mel588
    mel588 Posts: 16

    Level 2
    Wow! Still isn't fixed!
  • Xarly
    Xarly Posts: 2,509
    edited February 2019
    Hi everyone,

    The issue was already fixed (as announced) for all platforms but Facebook. I'm happy to announce that this is also now live for Facebook, you should all be able to beat the level now on all platforms.

    I will reach out to those of you sharing your ID, privately (I did that already many days ago with you @mel588, so make sure you check your inbox since you never replied to my message).

    Cheers and thanks everyone for the patience,
    Xarly

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