Problem with music in the new update

NamTruong2001 · February 26

Candy Crush Jelly has received version 3.34.0. And I have noticed something not right in this version.

Normally, music background does not play yet when level is loading. And after the players finish a level, win or fail, the music background will turn off.

However, in this new update, music background is still playing even I have failed a level.

Next, candy falling sounds weird, it loops with a simple sound instead of dynamic ones.

Please check the issue.

Andres-2 · February 27

I also realized that the music fails, if I find a video to be clearer of these problems

johamilton · February 27

https://community.king.com/en/candy-crush-jelly-saga/discussion/488498/problem-with-music-in-the-new-update

https://community.king.com/en/candy-crush-jelly-saga/discussion/comment/3276588#Comment_3276588

Hi and thank you for pointing out the difference in the music. I would have never picked it up, because I do not listen to the music. Is it something that should be changed because it is still playing where before it stopped when you lost.

I understand the candy falling with out the dynamic sound is not as entertaining.

@Andres-2 if you find a video, that would be awesome.. That way I can show that to our CM and the Team

💕

Andres-2 · February 28

how the candy falls

https://youtu.be/M90xzyWCc3U?si=8o4V6l0UG6A7qky2

Andres-2 · February 28

https://drive.google.com/file/d/12EfcOxMD_A8XxIacwZHqH7_NOxN6cp1T/view?usp=drivesdk

The video is uploaded to Drive

It has a link

About music

NamTruong2001 · February 28

https://community.king.com/en/candy-crush-jelly-saga/discussion/comment/3277342#Comment_3277342

Really thank you for the video. Indeed music background is not stopping even we fail a level, and candy falling sound is really weird and annoying.

johamilton · February 28

https://community.king.com/en/candy-crush-jelly-saga/discussion/comment/3277342#Comment_3277342

https://community.king.com/en/candy-crush-jelly-saga/discussion/comment/3277443#Comment_3277443

Thank you for the video @Andres-2 , I will have our CM look at it. Please have patience regarding a response about this. 🤗

Snow_Rider · March 11

Thank you both @Andres-2 @NamTruong2001 for reporting! Before I report this issue to the team, can you please share the device and model you're playing on? Also, does the background sound/music issue happen on all levels, or only specific ones?