Latest news about Candy Crush Jelly Saga
Get help & check the FAQs
Win Gold Bars and more!
Help us make the game even sweeter
My friends list disappeared. I play on facebook. Any help will be appreciated.
Thanks
Hi there! Thank you for reporting this issue. The Studio is investigating the missing friends list. We appreciate your patience and understanding.
all my friends are gone for a long time too, but yesterday, they were all back, but today they are gone again. I got no problems with friends on the "normal" candy crushes, it's only the "jelly saga" that is affected.
Szia! Ćs neked sikerĆ¼lt valahogy barĆ”tokat jelƶlni? Kƶszi
Itās been months since Iāve had friends or any lives. If youāre researching this issue itās taking way too long. I donāt think anybodyās working on it. Iām gonna quit playing this game.
Iāve also had this problem and emailed them several times never has been fixed. Very frustrated.
SzeretnĆ©k barĆ”tokat hozzĆ”adni a jĆ”tĆ©khoz, de sehogy sem sikerĆ¼l. SegĆtenĆ©l hogyan kell? Kƶszƶnƶm
by not fixing the friends situation I don't even enjoy playing anymore. You should have been able to fix it with all your tech staff. It used to be fun, now it's just something to fill in time.
I logged into Facebook to add change my profile pic and the list list with over 138 lives disappeared. Iāve tried logging out, signing in with different logins, registering again, made sure I was active, etc but nothing returns my friends or lives. I donāt know what else to do
my friends have been missing for months and Iām tired of it getting no help from King.
We all have been complaining about our missing friends list for months now and still the problem is not fixed..I think we all would like to know the reason why..or is it because you don't want to fix the problem because you want us to just keep spending money on the game..
Any update on the missing friends issue?
Fix the missing friends problem I think we have waited and pleaded enough
Not fixed on my end. I have 1 friend that can't send very often.
i also have missing friends. I have to reconnect to facebook every time i play. So upsetting
@Alice454 @Dolphinlover38 Iām so sorry to hear youāre having trouble with your friends list. Our mod @DieOmimi experienced the same issue recently, but it looks like a new friends list has appeared in the game. Could you let me know if youāre now able to see new friends? If not, it would really help if you could share a screenshot from the game so we can take a closer look!
Why is the problem of missing friends not fixed yet for it seems we are all having this problem.
Hello I am on level 7806 and my friends list is also gone no lives to receive or to ask this has been going on for over a month so please fix.
I am not sure you understand all my facebook friends have disappeared from my friends list in the game. This has happened to several of us. We need it to be fixed please.
Nothing has helped. I hate to delete game. I don't know what to do.
If you play thru Facebook, then you can add players. Here is a thread that yo might be interested in šļø
š
New here? Sign in or create an account to join the fun.
Hi and welcome the Jelly community. So sorry that has happened. Please do a soft reset on the game.
Log out of your game (Do Not delete the app). If you are using a phone turn the phone off, let it set about 10 seconds, then turn the phone back on and log in with your email and password.
It will take a while for names to show back up. Please be sure that your game is up to date.š¤
johamilton
Thanks for response. I play on Facebook so how would I sign out?
Hi sorry for the late response. It is just your sign in you use for Facebook. Tap on My Profile and you can log out there. Be sure you know your FB log in so you can get back in š
Thanks but that didn't work. Any other suggestions?
Do you have the envelope showing?
In the upper right corner of this page I do.
I play on laptop if that matters.
So you are saying no names are listed in your envelope. Or that no one is sending out lives.
Can you open up your envelope and take a screenshot for me please. š
I hope this is what you are talking about.
My sister and I play and some of my other friends, Sister is at high level than me but she doesn't show up
All my friends but one are gone.
Thank you so much for the screenshot.
Do you play thru Facebook or King? š
Facebook I believe.
ģØė°ģ“ ź°ģźø° ģ¬ė¼ģ”ģ“ģ ź·øė¦¬ź³ ģ¹źµ¬ė ģ¬ė¼ģ”ģ“ģ ģ ė°ģ“ķøķ“ģ£¼ģøģ
Are new levels being released today. None for me yet.
Why haven't I received any rewards for reaching level 10 000
I got a new computer and I can't find my game. I'm signed in and downloaded it to the computer. please help! thanks everyone.š @Snow_Rider @Princess_Jessica @johamilton
Hi All I have a question that I'm hoping someone can answer. On the win 10 app I earn boosters but when I play the facebook version on a browser I get no boosters whatsoever no matter what. Can I fix this? TIA
š General Troubleshooting Steps In case you experience a game crash or freeze, try these simple steps: Restart:Ā Force close apps and restart your device. Updates:Ā Check that you have the latest game and device updates. Memory:Ā Keep at least 2GB free storage for smooth gameplay. Connection:Ā Use WiFi instead of cellularā¦
Hello Jelly people! Wondering what theĀ latest levelĀ is in Candy Crush Jelly Saga? Youāre in the right place! šļø New levels are releasedĀ every Wednesday,Ā so thereās always something sweet to look forward to! šAs of December 17, the latest level available isĀ 9485. Enjoy the new content and have a Jellylicious day! š
