Candy Crush Jelly Saga

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Candy Crush Jelly Saga

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Signing back in

I signed out because my avatar got changed, and now I can't sign back in to my downloaded game. It keeps saying connection error, retry. That's been going on for a week. If I go in the my facebook account and try playing it brings me to where I am at but I have lost everything that I have won. How can I get it all back?

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Kevin_

https://community.king.com/en/candy-crush-jelly-saga/discussion/comment/3391152#Comment_3391152

Hi again, you can Contact Support by tapping on the green letter "contact support" which will open a link that will take you there.

Let me kno wif you need more help.

Shayo_yen

https://community.king.com/en/candy-crush-jelly-saga/discussion/comment/3391090#Comment_3391090

Hi Kevin,

It did not work. How do I contact support directly?

Thanks,

Shayo_yen

Kevin_

Hi @Shayo_yen,

I am sorry to hear you are having this trouble when signing in.

We usually recommend these steps to help with this connection issue:

*Restart: Force close apps and restart your device.

*Updates: Check that you have the latest game and device updates.

*Memory: Keep at least 2GB of free storage for smooth gameplay.

*Connection: Use WiFi instead of cellular data.

*Clear Cache:

🤖 Android: Settings > Apps > Candy Crush Soda > Storage > Clear Cache

🍏 iOS: Settings > Safari > Clear History and Website Data

In case the issue persists, could you please Contact Support directly so that we can best further guide you.

Have a sweet day!

Welcome! 👋

New here? Sign in or create an account to join the fun.

Accepted answers

All comments

Kevin_

Hi @Shayo_yen,

I am sorry to hear you are having this trouble when signing in.

We usually recommend these steps to help with this connection issue:

*Restart: Force close apps and restart your device.

*Updates: Check that you have the latest game and device updates.

*Memory: Keep at least 2GB of free storage for smooth gameplay.

*Connection: Use WiFi instead of cellular data.

*Clear Cache:

🤖 Android: Settings > Apps > Candy Crush Soda > Storage > Clear Cache

🍏 iOS: Settings > Safari > Clear History and Website Data

In case the issue persists, could you please Contact Support directly so that we can best further guide you.

Have a sweet day!

Shayo_yen

https://community.king.com/en/candy-crush-jelly-saga/discussion/comment/3391090#Comment_3391090

Hi Kevin,

It did not work. How do I contact support directly?

Thanks,

Shayo_yen

Kevin_

https://community.king.com/en/candy-crush-jelly-saga/discussion/comment/3391152#Comment_3391152

Hi again, you can Contact Support by tapping on the green letter "contact support" which will open a link that will take you there.

Let me kno wif you need more help.

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Recent Announcements

🛠 Game Issues? Check Here Before Posting! 📝
🛠 General Troubleshooting Steps In case you experience a game crash or freeze, try these simple steps: Restart: Force close apps and restart your device. Updates: Check that you have the latest game and device updates. Memory: Keep at least 2GB free storage for smooth gameplay. Connection: Use WiFi instead of cellular…
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Hello Jelly people! Wondering what the latest level is in Candy Crush Jelly Saga? You’re in the right place! 🗓️ New levels are released every Wednesday, so there’s always something sweet to look forward to! 📍As of December 17, the latest level available is 9485. Enjoy the new content and have a Jellylicious day! 🍭