Candy Crush Jelly Saga

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Jelly mode board issue

NamTruong2001

It seems in the new update, the board in jelly mode has some issue. When the jelly is filled with 75%, the board area and jelly are completely vanished, only candies and blockers can be seen. This issue makes us confused about the area that need to spread jelly while the board is suddenly gone.

Welcome! 👋

Comments

Andres-2

I'm sending you screenshots of the boosters; I'll let you know if they worked. They'll reinstall the app.

Andres-2

Only at that level is there a visual error when combining the candies; that's why they have to place the percentage of the spread jelly to know the point where the error occurs.

Kevin_

Hi @Andres-2, I see you also reported a similar visual issue HERE, could you please try reinstalling the game app and let me know if the issue persists, please.

Kevin_

Hi there, I understand your point, however please keep in mind that these are basic troubleshooting steps that help resolve temporary glitches or minor issues encountered in the game.

Unfortunately we can not know which players have attempted them already and also since issues may vary which is why we usually recommend them.

You can always do as Andres did above and just confirm that the steps were followed to ensure that it is ruled out and even provide the additional information requested so that it can be addressed.

Thanks for your understanding!

Kevin_

Thank you for the information Andres,

Could you please let me know if you continue to face the visual glitch? Does it happen on every level or is it particularly only for this one and is it only when combining two candy wrappers as you mentioned before?

NamTruong2001

Could you please don't send these kind of template text like this? Because doing those things nevers brings any results and I'm tired of reading those kind of similar messages all the time.

Andres-2

The steps were attempted, but the visual problem persists.
Device: Motorola G15
Storage: 512 GB, 95 GB in use
Game version: 4.8.1.0

Kevin_

Hi,

I am sorry that both are facing with visual issue with the board. Could you please try the below:

*Restart: Force close apps and restart your device.

*Updates: Check that you have the latest game and device updates.

*Memory: Keep at least 2GB of free storage for smooth gameplay.

*Connection: Use WiFi instead of cellular data.

*Clear Cache:

🤖 Android: Settings > Apps > Candy Crush Soda > Storage > Clear Cache

🍏 iOS: Settings > Safari > Clear History and Website Data

If the issue persists, can you please confirm the game version you have installed and the device you are using? Thanks!

Andres-2

@Kevin_

Andres-2

The same thing happened to me when I combined two candy wrappers, but then it went back to normal.

Comments

Andres-2

I'm sending you screenshots of the boosters; I'll let you know if they worked. They'll reinstall the app.

Andres-2

Only at that level is there a visual error when combining the candies; that's why they have to place the percentage of the spread jelly to know the point where the error occurs.

Kevin_

Hi @Andres-2, I see you also reported a similar visual issue HERE, could you please try reinstalling the game app and let me know if the issue persists, please.

Kevin_

Hi there, I understand your point, however please keep in mind that these are basic troubleshooting steps that help resolve temporary glitches or minor issues encountered in the game.

Unfortunately we can not know which players have attempted them already and also since issues may vary which is why we usually recommend them.

You can always do as Andres did above and just confirm that the steps were followed to ensure that it is ruled out and even provide the additional information requested so that it can be addressed.

Thanks for your understanding!

Kevin_

Thank you for the information Andres,

NamTruong2001

Could you please don't send these kind of template text like this? Because doing those things nevers brings any results and I'm tired of reading those kind of similar messages all the time.

Andres-2

The steps were attempted, but the visual problem persists.
Device: Motorola G15
Storage: 512 GB, 95 GB in use
Game version: 4.8.1.0

Kevin_

Hi,

I am sorry that both are facing with visual issue with the board. Could you please try the below:

*Restart: Force close apps and restart your device.

*Updates: Check that you have the latest game and device updates.

*Memory: Keep at least 2GB of free storage for smooth gameplay.

*Connection: Use WiFi instead of cellular data.

*Clear Cache:

🤖 Android: Settings > Apps > Candy Crush Soda > Storage > Clear Cache

🍏 iOS: Settings > Safari > Clear History and Website Data

If the issue persists, can you please confirm the game version you have installed and the device you are using? Thanks!

Andres-2

@Kevin_

Andres-2

The same thing happened to me when I combined two candy wrappers, but then it went back to normal.