Complaint for not gaining me the 69 gold bar reward

Question

Dear King Customer Support,

I am writing to report a frustrating issue I experienced while playing Candy Crush Jelly Saga.

I successfully won the Jelly Jackpot, and my share of the prize was 69 gold bars. However, when the final screen appeared, the app completely froze. Because the game was stuck, I was unable to tap the "Claim" button to collect my winnings, and the gold bars were not credited to my account.

I have attached a screenshot of the exact moment the game froze as proof of my win.

Could you please review my account logs, verify this glitch, and credit the 69 missing gold bars to my account?

Here are my account details for your reference:

Player ID: May Liu

AccountEmail: *Edited by CM: That's too much personal information. For your own safety and protection do not share your email address - Our House Rules

device used: iPhone 15 Pro

blob:https://community.king.com/f478ad53-b06d-4a24-886a-554f85b2b849
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Thank you for your time and assistance in resolving this issue. I look forward to your response.

Sincerely,

May Liu

從我的iPhone傳送

Kevin_ · Answer

Hi @CandyLiu2023,

I am sorry to hear about the issue with your Gold Bar rewards. Please check out our Help Center + chat bot. Then follow the Chat With Us option, you can then reach out to Player Support to obtain help with your reward by sending the information you just did to ensure that your receive a reply as soon as possible.

However if you have any issues getting an answer do not hesitate to let me know. Have a nice day!