Stuck on Jelly Jackpot page

Question

At Level 4250, I'm stuck on Jelly Jackpot page.  The game will not take me to the game screen.  This happened in both Windows 11 and Android.  Player ID is …

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. Game version 32b 4.11.0.0.

Alex_The_Witch · Answer

Hey there @John_Payne . Hope you're doing well.

I'm sorry to hear you're experiencing this issue with the Jelly Jackpot on both your devices.

I've now flagged this to the team and we're checking on it so see if it could be a possible general issue or not.

In the meantime, could you please try the following troubleshooting steps on each on of your devices and see if it helps?

Android device:

* Close all apps and restart your device:* You may need to tap Restart > Restart.

* Check and update your Android version and the game app
* Temporarily free up space by clearing app's cache. This is a short-term solution. Over time, cached data will build up again. To clear cache, please go to Settings > Apps > {{ticket.brand.name}} > Storage >"Clear cache" *ONLY*
* Make sure that you have sufficient memory on your device. We recommend having at least 2GB free - to check this see this link

Check out the following Google Support pages with useful information on how to fix different device and apps issues.

Windows device:

* Sign in to your Microsoft account.
* Make sure Windows has the latest update: select the Start button, then select Settings > Update & Security > Windows Update > Check for Updates. If there is an available update, select Install now.
* Update the game: * Open the Microsoft Store, at the top-right corner of the Library page, click on the Get Updates button, then Install all of them
* Click Update on the game only, from the games list.

* To enable automatic updates: Click on your profile icon in the top-right corner of the Microsoft Store, select Settings, and turn on the App Updates option.
* Run the troubleshooter: Select the Start button, and then select Settings > Update & Security > Troubleshoot, and then from the list select Windows Store apps > Run the troubleshooter.

I hope this helps, but if not, just know we'll be investigating. Thank you once again and have a great day.