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Candy Crush Jelly Saga

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Off-topic

Allen's Journey resets frequently

DreamDancer

On a regular basis I find Allen has been reset even though I've not lost a level.

To Ask Your Question:

Accepted answers

Tetem'

Hi and welcome back to the Community! 🤗

I am sorry to hear that you're having issues with Allen's journey resetting.

Let's try a few things to prevent this from happening again:

Restart the Game: Sometimes, a quick restart can fix issues.
Check Your Connection: Make sure you have a stable internet connection.
Update the Game: Make sure your game is updated to the latest version, as updates often fix bugs.
Log Out and Back In: Try logging out of your account and then logging back in. This might refresh your game and fix the issue.

If the issue remains and to receive further assistance, please reach out to our Player Support team via game app or via Contact us.

Here's a guide if needed:

https://community.king.com/en/blog/discussion/369398/how-to-contact-player-support-from-the-game-to-report-an-issue

Have a nice day! ⭐️

All comments

NamTruong2001

That feature changed the mechanism very long time. You can no longer store your current Allen's balloons even you quit the game. [Link]

Andres-2

The same thing keeps happening; I complete levels and they disappear when I open the app another day.

Tetem'

Hi and welcome back to the Community! 🤗

I am sorry to hear that you're having issues with Allen's journey resetting.

Let's try a few things to prevent this from happening again:

Restart the Game: Sometimes, a quick restart can fix issues.
Check Your Connection: Make sure you have a stable internet connection.
Update the Game: Make sure your game is updated to the latest version, as updates often fix bugs.
Log Out and Back In: Try logging out of your account and then logging back in. This might refresh your game and fix the issue.

If the issue remains and to receive further assistance, please reach out to our Player Support team via game app or via Contact us.

Here's a guide if needed:

https://community.king.com/en/blog/discussion/369398/how-to-contact-player-support-from-the-game-to-report-an-issue

Have a nice day! ⭐️

Accepted answers

Tetem'

Hi and welcome back to the Community! 🤗

I am sorry to hear that you're having issues with Allen's journey resetting.

Let's try a few things to prevent this from happening again:

Restart the Game: Sometimes, a quick restart can fix issues.
Check Your Connection: Make sure you have a stable internet connection.
Update the Game: Make sure your game is updated to the latest version, as updates often fix bugs.
Log Out and Back In: Try logging out of your account and then logging back in. This might refresh your game and fix the issue.

If the issue remains and to receive further assistance, please reach out to our Player Support team via game app or via Contact us.

Here's a guide if needed:

https://community.king.com/en/blog/discussion/369398/how-to-contact-player-support-from-the-game-to-report-an-issue

Have a nice day! ⭐️

All comments

Tetem'

Hi and welcome back to the Community! 🤗

I am sorry to hear that you're having issues with Allen's journey resetting.

Let's try a few things to prevent this from happening again:

Restart the Game: Sometimes, a quick restart can fix issues.
Check Your Connection: Make sure you have a stable internet connection.
Update the Game: Make sure your game is updated to the latest version, as updates often fix bugs.
Log Out and Back In: Try logging out of your account and then logging back in. This might refresh your game and fix the issue.

If the issue remains and to receive further assistance, please reach out to our Player Support team via game app or via Contact us.

Here's a guide if needed:

https://community.king.com/en/blog/discussion/369398/how-to-contact-player-support-from-the-game-to-report-an-issue

Have a nice day! ⭐️

Andres-2

The same thing keeps happening; I complete levels and they disappear when I open the app another day.

NamTruong2001

That feature changed the mechanism very long time. You can no longer store your current Allen's balloons even you quit the game. [Link]

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