Can’t Log into Candy Crush Jelly Saga

thegamingfarmer · June 2019

Forgot to add I tried the uninstall reinstall thing several times

QueenB · June 2019

Interesting! Thanks for the details...

I'm going to have to talk to the studio so they can try to reproduce this issue since it's happening on different devices. I currently don't have a workaround to provide you accept for connecting the game to Facebook instead.

Quick question, have you tried turning the device horizontal and see if that helps?

thegamingfarmer · June 2019

Screen rotation doesn't help. I even tried installing it on my tablet unfortunately with the same results

QueenB · June 2019

Thanks for trying

So the Studio informed that this issue should have been fixed on version 2.21... Can you double check if you have this version installed and if yes, send us a screenshot showing the version so I can pass this on to the studio if the issue is still persisting?

Thanks

thegamingfarmer · June 2019

Yes I have version 2.21.7 I do appreciate all of your help

QueenB · June 2019

This is awesome, thanks @thegamingfarmer

I've passed this on to the studio but we're not going to hear back from them until next week. Hope you're able to play the old device if you still have access to it 😬

thegamingfarmer · June 2019

Sadly the screen is broken. Might just have to wait till I get something new

thegamingfarmer · June 2019

Any word from the studio yet

QueenB · June 2019

Hi @thegamingfarmer,

I was just thinking about you 😊 Still no news from the studio as they are still investigating this issue. They have received similar reports now so hopefully that will help give them some insights as to what is casing this.

Hang in there as I'm sure they'll solve this soon 🤞🤞🤞

thegamingfarmer · June 2019

Great thanks for the update

Can’t Log into Candy Crush Jelly Saga

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