Candy Crush Jelly doesn't advance to next level after finishing level 2638

Level unlocked thks...

Good news @Henry_Hm_Chan!

The studio found the issue 🙌🙌🙌🙌 the levels after 2638 are not technically open so they are fixing this now on Android device and soon on Apple and on Facebook as they need to wait for them to approve the changes.

That is why nobody else has reported this issue as there are not that many players who has reached this level yet.

I've compensated your game as you had to delete it so you can get back on track with the game.

I'm so so so very sorry you had to go trough this but if it wasn't for you, we wouldn't be able to fix this 🤗💪

All comments

Welcome to our Community @stinkystink4😃

If you're playing on mobile device, can you make sure you have the latest game app version installed as this should have been fixed by now.

stinkystink4

Level 2685 will not allow me to move on after I have already completed the level

donnakessler

Does anyone @ King check the newly released levels to make sure that they can be passed?

Update on 9th July has fixed the problem!

Hi, having the same problem, finished 2638 twice with 3 stars on Kindle Android but game won't move on to next level.

All cleared up now. Thanks.

I'm having the same issue. Have played 2638 three times with 3 stars and 2639 won't unlock. I play on Facebook.

mine is still dark on 2639

@mel588: Strange. I played on Android first when level 2639 unlocks. Then play on Facebook. Level 2639 ok...

Not unlocked on facebook...

Levels unlocked. Thks

Level unlocked thks...

greghan

Same problem... I’ll check back daily to see if it is fixed. Thanks!

Even Android still has the problem at this moment. Not getting fixed yet...

Anijoelle

Same issue going on right now.

There was an issue with the latest update so it did not unlock the levels after 2638! Not to worry as this is getting fixed on Android however, Apple and Facebook will follow shortly as we need to wait for them to approve the changes made.

Keep an eye on the game so you know when you can play and apologies for the inconvenience caused!

kuwa

I have the same problem

DrKyla_Marie

I am having the same issue. I deleted the game and tried to reset. I lost all of the boosters that I’ve saved. I had at least 20 of each and now I have none.

Honestly tomorrow I have the color bomb fish combo... If I cannot play I'm done!

Vivigrace

I have the same problem. Grrrrr.

Accepted answers

Level unlocked thks...

All comments

Anijoelle

Same issue going on right now.

Even Android still has the problem at this moment. Not getting fixed yet...

greghan

Same problem... I’ll check back daily to see if it is fixed. Thanks!

Level unlocked thks...

Levels unlocked. Thks

Not unlocked on facebook...

@mel588: Strange. I played on Android first when level 2639 unlocks. Then play on Facebook. Level 2639 ok...

mine is still dark on 2639

I'm having the same issue. Have played 2638 three times with 3 stars and 2639 won't unlock. I play on Facebook.

All cleared up now. Thanks.

Hi, having the same problem, finished 2638 twice with 3 stars on Kindle Android but game won't move on to next level.

Update on 9th July has fixed the problem!

donnakessler

Does anyone @ King check the newly released levels to make sure that they can be passed?

stinkystink4

Level 2685 will not allow me to move on after I have already completed the level