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I am not receiving rewards for winning a game. Has been on going for over a week. Am on 2182

evillene
evillene Posts: 1

Level 1
in Support
Can you please fix this thank you

Answers

  • firebombmarkus
    firebombmarkus Posts: 13,104
    Hi @evillene and welcome to our adorable Community 😊 How do you mean you don't receive the rewards? Are you referring to Allen The Alien?
  • Smitty
    Smitty Posts: 6

    Level 2
    I’m having the same issue. For over a week. I have video that shows Allen the Alien “giving” a prize, but no special candies appear on screen. 
  • Smitty
    Smitty Posts: 6

    Level 2

  • QueenB
    QueenB Posts: 15,489
    This was an issue but it just got fixed so Allen is back 🙌

    Please make sure you all have game app version 2.25.13 installed so you have the latest game app version.
  • _Elsa_
    _Elsa_ Posts: 37,348
    Hi @Smitty, welcome to our community.  I would like to take a moment to offer you a message for all newbies to learn more about our community which you can find here.  We always run contests so be sure to do them for a chance to win gold bars.

Hey! Would you like to give us your opinion?

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