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candy crush jelly game
lisaandscott
Posts: 8
Level 2
in Support
Candy crush jelly game won’t load. I click to open and it goes to start and then just closes. This is on my iPad.
0
Answers
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Hi @lisaandscott and welcome to our adorable Community 😊 I am sorry this is happening to you. Here are some troubleshooting steps for you to try and let me know if they helped you.
https://community.king.com/en/blog/discussion/250219/having-problems-with-your-game-crashing-or-loading-on-mobile#latest
Please note that the last resort is always reinstalling the game but if you do so you will lose all the boosters.0 -
Hi. Still not working0
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@lisaandscott Which version od iOS do you use? Which version of the game do you have? You can check out the version of the game in the App Store.0
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Version 2.25.13 Not sure what version IOS. My IPad is about 4 years old. How do you find out what version iOS you have0
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@lisaandscott You can find out in your device's settings.0
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I found iOS 12.4. Would this be it0
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@lisaandscott Yes, thank you.0
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Do you know of any troubleshooting I could do to fix. It is also happening with another one of my games0
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@lisaandscott I will tag for help my friend @Elsa maybe she has more options to offer 😉1
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Thanks for tagging me @firebombmarkus. Something is going on with the games. Soda has that problem now and it’s a Facebook glitch so we have to wait for them to resolve it. This is the first that I have heard this problem in Jelly.
@lisaandscott are you logging in to Facebook to play the game? If so, that could be the problem for you. Have you ever played through the Kingdom? I only play the King games through the Kingdom because of the Facebook problems. If you have been playing through Facebook then try to play through the Kingdom to see if that works better for you. I am on my phone now so I can’t show you how to create a Kingdom account. If @firebombmarkus is online before I get on my computer in the morning he can help you create the account. Otherwise write back here and I will look for your message in the morning.1
