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Allen not working (Confirmed fixed by the Studio)!

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Answers

  • Laci428
    Laci428 Posts: 5

    Level 1
    Mine updated to 2.26 and is not working 😩
  • QueenB
    QueenB Posts: 15,451
    @safsac and @Laci428, do you have Allen the feature in the game but it is not giving you the rewards or, is Allen not showing up at all?
  • Laci428
    Laci428 Posts: 5

    Level 1
    Allen was there, made the actions, but no reward came out. 
  • A77ie
    A77ie Posts: 10

    Level 1
    Allen stopped working again :(
  • safsac
    safsac Posts: 10

    Level 2
    @QueenB. yes, Allen is there, makes the motions, but no rewards.
  • QueenB
    QueenB Posts: 15,451
    edited September 2019
    Thanks for the heads up @safsac👍

    The Studio has confirmed that Allen is being greedy again 😩 They working on a fix as we speak but, I don't have a timeframe for the fix just yet.

    As always, I'll keep you updated 😉

    Ps: Do not reinstall the game app, this doesn't help! 
  • QueenB
    QueenB Posts: 15,451
    edited September 2019
    Thanks @ica_kruse!

    The Studio has confirmed that Allen is being greedy again 😩 They working on a fix as we speak but, I don't have a timeframe for the fix just yet.

    Apologies for the inconvenience caused and thanks for your patience while we look into this 😉

    Ps: Do not reinstall the game app, this doesn't help! 
  • Allyd25
    Allyd25 Posts: 81

    Level 3
    I had this issue a few weeks ago and then it was working again until yesterday. Allen has all the balloons and throws his arms up but you get nothing, very annoying.
  • QueenB
    QueenB Posts: 15,451
    edited September 2019 Answer ✓
    Great news all 😃

    We've straighten Allen up now so he should be adding your rewards in to your game.

    You need to make sure you have the latest game app version installed as well!

    Any issues, please let me know 😉
  • Beepbeeps98
    Beepbeeps98 Posts: 3

    Level 1
    I'm on version 2.26.8 which I assume is newer than 2.25.13, which is where the fix happened. Allen isn't working for me on this newer version. Any idea when it'll be fixed

Hey! Would you like to give us your opinion?

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