Candy Crush Jelly Saga

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Candy Crush Jelly Saga

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Shows lives on the envelope, disappear when I open it! (FIXED on version 2.31.22)!

ChickaDee2019

Lives given by friends shown by a number on the envelope disappear when I open it. The window is blank with only the headline "Messages". This has never happened until now.

Accepted answers

QueenB

ashwil said:

So mine auto updates and wasnt fixed but if I turned that off and then ran updates thru play store it finally pulled down and works...

Great news guys 🙌🙌🙌

The live issue should now be fixed so if you're playing on mobile, please make sure you have the latest game app version: 2.31.22 installed.

If your auto-updates did not work, try @ashwil suggestion above. If you happen to play on Windows 10, there is an update coming up soon which will fix this issue.

Any feedback, please let us know and thank you all for your collaboration and patience 🤗

QueenB

I have some updates on the missing lives! 🙌

The issue will be fixed for players that are updating their game app from 2.29 to 2.30. Game app version 2.30 will be released next week but I don't have a specific day so please keep an eye on the App Store so you don't miss it.

If you currently have the game app version 2.29, you might still have the issue but as mentioned above, the 2.30 version will fix this.

NOTE! If you have updated your game from version 2.29 over to 2.30 and still have the missing live issue, please let me know so I can report this back to the Studio.

I would like to thank you all for your patience while this is being worked on 🤗

QueenB

It seems that we have a slight technical issue with our game which is, unfortunately, impacting your gameplay.

Rest assured however that our developers are already aware of this and are working hard to find a resolution as quickly as possible.

Apologies for the inconvenience caused and thanks for your patience while we look into this 😉

All comments

mhk201

When I click on notification of friend help it goes off with no life added

David_Wolfson

Ever since the most recent update, the messages pane shows a badge (as if a player has given me a life or requested a life), but when I open the pane, it is completely blank. What's going on?

Cat-13

Queen B I also cannot get my extra turns. I can see I have them but when I click on it, nothing shows up.

KawiNinjaChic

Was working fine before. Wondering why it's taking so long to fix. My hubby & brother-in-law are genius programmers if help is needed. 🤷

Creative_Elsa

Hi guys, welcome to our community. I would like to take a moment to offer you a message for all newbies to learn more about our community which you can find here. We always run contests so be sure to enter them for a chance to win gold bars.

I just searched in the Jelly community to find the message and this is it here. They are still waiting for a fix. If this is now happening here in CC Soda Saga, then I will tag @Xarly and @QueenB to make them aware that this might now be happening in this game.

QueenJulie

Just wanted to update everyone, the extra lives from the envelop IS STILL DOWN... I gather they still working on it... we need to hang in there lol...have an awesome Sunday jelly friends😘

Nutty_Me

Same here, candy crush jelly - latest update installed. The red notification bubble with number of messages appears but when I tap to open - the messages box is empty.

kittles

I have the 2.30 version, however, I’m still having this issue. Any updates?

BabaD

I am also having an issue with Jelly Saga and no lives showing up. I also have the current version 2.30.7.0.

oliamel

Candy Crush Jelly Saga - Same issue as above. Message box says "8" and when I click it is completely empty. Not even the message "Play with friends".

phatcher

My jelly game also has this problem. A couple days ago it said 3 messages. I click; they disappeared. Now it says 6 messages. I clicked; nothing.

ashwil

@QueenB any updates?

ashwil

I'm on 2.30.7 and this is happening to me! I'm on auto updates too and this sucks!

bighugo

The problem is not solved although I just updated Jelly Crush yesterday. Please help.

Stickimo

Having the same problem with Candy Crush Jelly- messages tab is blank when opened even though it shows lives on the tab when closed.

Diana_Bobanna

Hi @QueenB - playing on iPhone and signed in to my King account

DreamDancer

User ID 7097808862

Game version 2.30.7

Still getting 4 Ghost Messages.

FiveStar59

FiveStar59 said: Why?

Samsung Galaxy S 10

QueenJulie

taking kind of long to fix the glitch with fixing the ask a friend for a life feature.... i found myself playing less lol, guess i will download a new game in the meanwhile pfft

ChickaDee2019

Just noticed, this is not my profile picture I picked

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New here? Sign in or create an account to join the fun.

Accepted answers

QueenB

It seems that we have a slight technical issue with our game which is, unfortunately, impacting your gameplay.

Rest assured however that our developers are already aware of this and are working hard to find a resolution as quickly as possible.

Apologies for the inconvenience caused and thanks for your patience while we look into this 😉

QueenB

ashwil said:

So mine auto updates and wasnt fixed but if I turned that off and then ran updates thru play store it finally pulled down and works...

All comments

oliamel

Candy Crush Jelly Saga - Same issue as above. Message box says "8" and when I click it is completely empty. Not even the message "Play with friends".

BabaD

I am also having an issue with Jelly Saga and no lives showing up. I also have the current version 2.30.7.0.

kittles

I have the 2.30 version, however, I’m still having this issue. Any updates?

Nutty_Me

Same here, candy crush jelly - latest update installed. The red notification bubble with number of messages appears but when I tap to open - the messages box is empty.

QueenJulie

Just wanted to update everyone, the extra lives from the envelop IS STILL DOWN... I gather they still working on it... we need to hang in there lol...have an awesome Sunday jelly friends😘

Creative_Elsa

KawiNinjaChic

Was working fine before. Wondering why it's taking so long to fix. My hubby & brother-in-law are genius programmers if help is needed. 🤷

Cat-13

Queen B I also cannot get my extra turns. I can see I have them but when I click on it, nothing shows up.

David_Wolfson

Ever since the most recent update, the messages pane shows a badge (as if a player has given me a life or requested a life), but when I open the pane, it is completely blank. What's going on?

mhk201

When I click on notification of friend help it goes off with no life added

Gray

I’m having the same problem!!! It says I have 9 messages and as soon as I click on it they disappear!

QueenB

Welcome to our Community @mhk201

Are you saying that the pop up closes when you're about to request or accept lives from friends? Which device are you playing on, mobile or on PC?

Cat-13

Phatcher I'm having the same problem. I lost over 8 lives now. I clicked on it today. It said 3 more lives. Again I have nothing.When is the game going to fix this problem. I really need my lives!!!!

Cat-13

My game updated itself. And that is when i started having problems.

mhk201

When I click on mailbox that says
1 — the 1 disappears and no life is added. On mobile

urmel71

Dear support,

since a couple of week I cannot seen messages anymore. Although the message notifications shown some new messages by number after open the message box no message appear.

urmel71

QueenB

OK, have you made sure the game app is properly connected to either your Facebook or King account?

Can you also send me a screenshot of the mailbox when it shows you have a life so I can see how it looks like for you?
For any guidance, please visit this useful website: www.take-a-screenshot.org

Thanks

Cat-13

I really would like to have my lives back. I've got so many. And I REALLY could use them. Especially since I'm on 1338 which is THE QUEEN! With no lives, gold bars or lollipops and everything is down, I don't have a chance beating her or Larry.The game should give us back our lives once this is fixed.

samtrevmom

I also updated and still can’t get my messages.

cat9286

I updated October 25 and I'm still having this problem. It's getting frustrating

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