Shows lives on the envelope, disappear when I open it! (FIXED on version 2.31.22)!

Gray · November 2019

I’m having the same problem!!! It says I have 9 messages and as soon as I click on it they disappear!

QueenB · November 2019

Welcome to our Community @mhk201

Are you saying that the pop up closes when you're about to request or accept lives from friends? Which device are you playing on, mobile or on PC?

Cat-13 · November 2019

Phatcher I'm having the same problem. I lost over 8 lives now. I clicked on it today. It said 3 more lives. Again I have nothing.When is the game going to fix this problem. I really need my lives!!!!

Cat-13 · November 2019

My game updated itself. And that is when i started having problems.

mhk201 · November 2019

When I click on mailbox that says
1 — the 1 disappears and no life is added. On mobile

urmel71 · November 2019

Dear support,

since a couple of week I cannot seen messages anymore. Although the message notifications shown some new messages by number after open the message box no message appear.

urmel71

QueenB · November 2019

OK, have you made sure the game app is properly connected to either your Facebook or King account?

Can you also send me a screenshot of the mailbox when it shows you have a life so I can see how it looks like for you?
For any guidance, please visit this useful website: www.take-a-screenshot.org

Thanks

Cat-13 · November 2019

I really would like to have my lives back. I've got so many. And I REALLY could use them. Especially since I'm on 1338 which is THE QUEEN! With no lives, gold bars or lollipops and everything is down, I don't have a chance beating her or Larry.The game should give us back our lives once this is fixed.

samtrevmom · November 2019

I also updated and still can’t get my messages.

cat9286 · November 2019

I updated October 25 and I'm still having this problem. It's getting frustrating

Shows lives on the envelope, disappear when I open it! (FIXED on version 2.31.22)!

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