Sign Up!

🔥 Hot Right Now in Candy Crush Jelly Saga 🌶
🏆 Claim your level milestone badges:
1000 // 2000 // 3000 // 4000 // 5000 // 6000 // 7000 // 8000
 ⛔ Connection Issues All Games - More info HERE
New Year - New device? 📱 Check out how to sync it! Android 🤖 | Apple 🍏

Update gone wrong?

Goodomens
Goodomens Posts: 6

Level 1

I'm currently on level 1427 and decided to update. Previously I could play logged into FB or log out (where I could ask random people for lives). Since updating I have the option to log out, but it says it will reset to level 1! Does anyone know how I can log out of FB without losing progress? I won't play logged in. 

Answers

  • Goodomens
    Goodomens Posts: 6

    Level 1

    I forgot to say I'm on Android mobile! 
  • Hi @Goodomens and welcome to our adorable Community 😊 There is an option to sync your progress between a Facebook and a King account. Please follow the steps below and you will see how to do it.

    https://community.king.com/en/blog/discussion/248899/create-a-king-com-account-and-sync-it-with-your-facebook-game-instructions-for-pc#latest

    I hope this will help you. Let me know if you need assistance.
  • Goodomens
    Goodomens Posts: 6

    Level 1

    edited December 2019
    It says already synced. So if I log out of FB on the mobile app, will I remain on the same level? 
  • @Goodomens These steps can be done on PC or if your browser supports desktop mode you can do it on mobile too. I am on Android and I know it can be done that way.

    As for your levels, they are safe as long as you log in with a Facebook or a King account. If you want to log out of the game from Facebook account them just log in with a King account. In case you never made a King account just follow the steps I gave you and you will see how to do it and sync these two accounts so your progress can be saved on King account too. I hope it's more clear now 😊
  • Goodomens
    Goodomens Posts: 6

    Level 1

    It said already synced. So I logged out...it's on level 1 😣
  • @Goodomens Ok, that's great that it's already synced. Now, try to log in with your King account and your progress should be there.
  • Goodomens
    Goodomens Posts: 6

    Level 1

    I figured it out :) I needed to log in on the app itself. It's changed where it is since the update. Phew! Thank you for your help. Much appreciated. I can continue with my obsession now lol!
  • @Goodomens Awesome! I am so happy you made it 🤗 Keep crushing 🍭

Hey! Would you like to give us your opinion?