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Game starts on level 301 but I'm on level 1102
backwoodsmodified
Posts: 4
Level 1
I have been playing on a Samsung Galaxy s8 logged in with FaceBook and reached level 1102. On the S8 the game starts where I left off level 1102.
When I launch the game on FaceBook directly or on any other device it begins on level 301.
I've tried logging out and closing the game on all devices and logging back in but on everything other than the S8 the game starts at level 301 and I have to spend 5 minutes scrolling to level 1102.
Also tried logging in to my King.com account on both my tablet and phone but the login and password I used to post this is rejected even after changing my password.
I have also uninstalled and reinstalled the game on my Android tablet to no avail.
How can I get the game to launch where I left off on level 1102 via FaceBook or on another device?
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Answers
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Have you tried turning both devices off completely and restarting them, this normally corrects synchronisation.0
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Sharon_Loose said:Have you tried turning both devices off completely and restarting them, this normally corrects synchronization.
Yes, I've tried this but the issue remains. Note: When I launch the game via Facebook in a browser it still begins at level 301.
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Hello @backwoodsmodified, Hearty Welcome to our friendly King Community
Did you reinstall the game onto your Android Tablet? If not yet, try this --> Delete the Facebook App (if you have installed it) --> Clear the cache --> Restart your device after shutting it down for 2-3 minutes --> Install the Game (and Facebook App if you want to) --> Log in and see if that brings up your level back (it should though)!
If it still did not work, please post back and let us know!
Thank you for posting in the Community! Have a great rest of the day/evening
P.S: This is a link I found to help you with clearing the cache on Android devices --->
https://support.google.com/accounts/answer/32050?co=GENIE.Platform%3DAndroid&hl=en
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