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Freezing
tammyrayhall
Posts: 1
Level 1
in Support
Sometimes while playing the game completely freezes up and I loose all my extras because I have to shut the game off to unfreeze
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Comments
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Hey there @tammyrayhall and warm welcome to the Community 🤗
In order to avoid that kind of problem, we always recommend to make sure that your game is up to date with the latest version as well as clear cache and cookies from your device regularly. Try that and it should help 😉
Let us know how it goes!
Happy playing 🍒
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I have problem with level 1029. Every time i try to play it freeze after few moves. I tried everything. I tried to do everything in mail that was sent to me after a reported a bug. Can someone help me? I suppose that this problem happened after latest update.
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I have the same issue and it's doing it after the update this morning. Support says the issue is on my end but it's not. It's the game that's the issue.
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Incredibly... game is still broken...
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Yup. Something is wrong with the last update. Level 2034 keeps freezing and I've lost all my booster trail horses cause you have to close and re-open the game every time it freezes. The "event" area of the game still works so it's not the entire program. I contacted support 3 times and they kept sending the exact same bullsh*t email that it's because I haven't updated the game, or it's insufficient memory on my device(s), or it's the wifi connection. It's not any of the 3 devices I use that's the problem cause the game worked perfectly on all of them until the last update so it the update that's the issue. I suspect the issue won't be fixed until the next update as the creators of the game are lazy and won't rectify the problem as they just keep sending me the same email stating the problem is my device(s), not the game program which it clearly is and won't fix it.
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If you're using a companion on that level shut it off. I noticed the companion I was using got to zero and didn't do nothing and that's when the game would freeze. I shut the companion off and was able to pass the level. Hope this helps.
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This helped me. So people just turn off companions. Thanks again.
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Excuse me guys but what are companions? Are these questions related to CCjellySaga? If they are on a different game then you need to click on games, choose the game you need help with and then choose discussions/ support in the relevant game area.
@J_MAN thanks for helping the others if you still have an issue please let me know if this is Jelly related or not and I will see if I can get some help for you
Kind regards
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Companions assist you in level play in Farm Heroes Saga. With the latest update on certain levels the game would repeatedly freeze when you triggered the companions assist. Support did nothing but send emails stating the game needed to be updated, and that memory space/wifi connection of the device being used was insufficient. I use 3 devices and never had any issues until the latest update a few days ago. The program has a glitch.
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Okay @J_MAN you are on the jelly community at the moment so you would need to post your question on the farm heroes community which is here https://community.king.com/en/farm-heroes-saga sorry I couldn’t help you.
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