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My game doesn't load from Facebook Gameroom
Best Answers
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Hello again, @VolkerW !
Yes, @Sharon_Loose is right about that.; we always ask about platforms because it helps us find the error 😊
However, bear in mind Gameroom is not supported by our games, so if the issue is only in Gameroom, and you can play through the browser, the easiest way to get back to the game will be the browser version, as I cannot tell you when the fix will arrive. 😅
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@JenVik Hi and welcome,
Firstly would ask you to edit your email address out the post as this is your personell information and could be open to abuse. click the gear wheel top right of post and edit to remove.
The issue is known and i guess they are working on a fix for this again, but if clearing the cache or using a different browser has not helped. I would suggest downloading the windows 10 app version from the Microsoft store as this is a far more stable platform and you could just use till the browser issue is solved
Thank you
Answers
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Hello @VolkerW !
Welcome to the most Jellylicious Community!
Do you get the same error when you play via browser?I order to investigate the issue, can you please tell us which browser you're using and the make and model of your device?
Thanks a lot for your cooperation!!
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Thanks for the heads-up, dear @Sharon_Loose !
@VolkerW , I'm sorry I missed your answer. 😕 Please accept my apologies.
So, I'll investigate the issue. However, could you please try to play on the browser, not using Gameroom? It's just to see if the game works properly then 😊
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Hello again, @VolkerW !
Yes, @Sharon_Loose is right about that.; we always ask about platforms because it helps us find the error 😊
However, bear in mind Gameroom is not supported by our games, so if the issue is only in Gameroom, and you can play through the browser, the easiest way to get back to the game will be the browser version, as I cannot tell you when the fix will arrive. 😅
