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King.com account

Steffanie

Hi, unfortunately I can't log on to my king account because I forgot my password. But as there is a space sign in the email address of my king account (which is wrong apparently ) I can't reset my password
What can I do?

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dimplesz

Hi there I received an email from Angie in regards to an issue I had. Unfortunately the issue hasn’t been resolved. Help plz

firebombmarkus

Hi @4MechelleJ4 and welcome to our adorable Community 😊 Thanks for tagging me @Elsa

Yes, that's true, I use only my phone. If your mobile browser can be switched to the desktop version then you will be able to see "settings" on the king.com site. Please let us know if you succeeded.

Creative_Elsa

I just opened up my phone and went to their site. I am seeing what you are seeing. I think you might have to do this with a computer. I am going to tag @firebombmarkus who is a Superstar and uses mobile only. Perhaps he can offer you a way to sync them.

4MechelleJ4

Thanks for the help BUT, in there is no SETTINGS button to click. That is the issue, on my page, there is not a settings button. On the home page, it shows home, games, career then on the top right- your pic says settings, mine says Community.

Creative_Elsa

Hi @4MechelleJ4 are you looking for the information on how to sync your progress? If so, please follow the information from here. If it's something else please write back here.

4MechelleJ4

My games were all gone on Facebook yesterday, I've played for years. I want to see if I can sync progress from there. I cannot find the "Settings" icon to follow the googled directions. Can someone help? TIA

Creative_Elsa

cvw said:

Another thing I have a envelope on one of these games with a number on it when I click on that envelope I don't see anything and the number doesn't go away. Augh why is it saying I'm not on the internet when I have to be in order to play the game

Some players for the games have been getting that notice. The only thing that seems to work is to uninstall and reinstall your game on your mobile device but I have to WARN you that if you do this you will lose all lives and boosters because they are only saved to your device. Gold bars will never be lost because those are saved on their server.

cvw

Post aren't very good at counting I posted 5 times the 1st and 4th didn't get counted

cvw

What's the dif between an alligator and a crocadile? One sees you after awhile another sees you later

cvw

Another thing I have a envelope on one of these games with a number on it when I click on that envelope I don't see anything and the number doesn't go away. Augh why is it saying I'm not on the internet when I have to be in order to play the game

cvw

Help!

Steffanie

Hi all
Thank you for your help. I tried as suggested, created a new account and used the contact form to write to the customer service if they could transfer my old account to the new one. But all I get is an automatic answer from their AI called Anna.... I need the intervention of a human being. What can I do

firebombmarkus

Hi @Steffanie and welcome to our adorable Community 😊 Just to add up to what @Joseph45 said, you can follow the link below and read this thread, at the bottom there is a post from our Community Manager where you can read what is the best option in this case

https://community.king.com/en/candy-crush-saga/discussion/248793/change-email-adress#latest

I hope this will help you. Have a wonderful day 🤗

Joseph45

I’m not quite sure what to do about to recover your email address, but I will flag down a manager to see if there is an explanation. Hang in there! You should have a response soon!

Steffanie

Hi there
Thanks for the reply
The problem is this: I've got a new mobile device and want to transfer my candy crush saga level (I'm over 2000) to the new device. On the old device my candy crush is connected to a king account but I forgot my password. And somehow the connected email address there has a blank between the @ and the domain, I can see it there. But I cannot send a new password because the corresponding email address is invalid because of the blank sign and does not exist ...
What can I do?
Regards

Joseph45

Welcome to our amazing community @Steffanie! If you need help resetting your password, follow the instructions I’ve posted below.

1. Access the “kingdom connect” icon that can be found in the settings menu.

2. Click on “Already got a King account? Log in.”

3. Enter your Email Address.

4. When prompted for a password, click on the “forgot password” button to the right of the text box.

5. Go into your email and check your spam folder and mark the message as “not spam.”

6. Open the email in your “Primary” folder (or whatever folder it may have been placed in) and click on the link provided.

7. Follow all instructions from there to reset your password.

Let me me know how this goes.