Connection error

jennifer456 · May 2020

I’m having trouble connecting to WiFi. My internet works fine but not connecting to candy crush. How to fix without losing my progress?

stan1981 · May 2020

Can u connect to data? Do check ur wifi speed to see is it fast enough... is ur wifi on 4G or 5G? This game does require stable n fast connection.

jennifer456 · May 2020

Yea I have great connection but still getting that error

Lola_Pop · May 2020

Hello @jennifer456 and welcome to our Jellylicious Community!!

Are you trying to connect your Candy Crush Jelly Saga or Candy Crush Saga?

Please try out these few steps:

First, try disconnecting your game from Facebook or Kingdom by logging out of the Settings menu.
Now close all apps and turn off your device. Turn it off for at least 10 seconds, then turn it on again.
Check for updates to your device and apps
Now clear the cache of the game in the following order: Settings> Apps> Game name> Clear cache.
Make sure you are within range of a wireless router. If you are using mobile data, make sure that this is enabled correctly in Settings> Mobile data.
Join the game again, and reconnect to Facebook or your King account.

I hope this helps!! ❤️

Answers