Comments
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Hi @Alainke2 Thank you for joining us! We love chatting and helping out, but we do all our conversations in English so everyone can understand and join in. Could you please re-post your question in English? That way, one of our friendly community members can jump in to assist you 😊 Thanks for understanding and have a…
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Hi @yigitalp56 thanks for the update. Could everyone try to remove the game app from your Facebook account. To remove the game app that you've added to Facebook please follow this link and after please restart your device and try to reconnect:https://www.facebook.com/help/170585223002660 If the issue persists, can you…
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Hi @JAK0369 , I am sorry to hear you had torubles when trying to purchase to keep on playing. Could you please try to follow the steps from our Help Center in the article crashing/freezing depending on your device to try to improve this situation? If you continue to have the problem after these steps, please let me know!
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Hi @Iche2:-) I am sorry to hear that your are having trouble transferring your progress to your new device. Could you please try to follow the steps from our Help Center to help get you back on track.
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Hi @ElMagrito , I am sorry to hear you have not received your purchase. In order to ensure you receive your purchase accordingly I suggest that your reach out to Player Support for more help. Please check this thread for guidance How to contact Player Support from the game to report an issue!
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Hi, thanks for the images. Could you please try to follow the steps from our Help Center in the article crashing/freezing depending on your device? Alternatively please try to remove the game app from Facebook:https://www.facebook.com/help/170585223002660 . After that please restart your device and try to reconnect.
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Hi @Saphyr02 I understand you are having trouble transferring your progress to your new device. Do you also get the same error message when trying to connect using Facebook on your new device? Have you also attempted to reconnect to your Facebook account with all known email addresses?
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Hi @Mikaza2024 I understand that you would like to continue where you left off but with your new email. We will be happy to get you going but could you please Contact Support directly so we can best guide you.
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Hi @yigitalp56 I am sorry to hear you are facing this error specifically only on the Windows app. Could you please try to follow the steps from our Help Center in the article crashing/freezing for Windows? Please also make sure to disable any VPN in case you have any enabled.
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Hi @pacha63 , I am sorry to hear your game is offline. Could you please try to follow the steps from our Help Center in the article crashing/freezing depending on your device? Let us know if you have any trouble!
