QueenB

Hi Racoon7, I wanted to thank you for reaching out about the St. Patrick’s Card from the Lucky Shuffle Premium Pass. I’ve shared this with the studio, and we’re currently looking into whether you should have received the card. We’ll keep you updated as soon as we hear back! Thanks for your patience, and I appreciate you…

@kiara_wael 🤗

Why can't I see the All Stars event in my game? If you were playing the Candy Crush All Stars event and suddenly can’t find it in your game, don’t worry! Here are a few things to check: Check your internet connection You might be playing offline. Make sure you're connected to the internet and logged into your account. If…

📌 I don’t want my activity to show on the leaderboard Leaderboards are an essential part of the tournament experience, allowing players to track their progress and compete fairly. Only essential game-related details will be displayed. If you have any concerns, feel free to share your feedback, and we’ll make sure to pass…

Hi everyone, Thanks for bringing this up! That is correct, level milestone badges have been discontinued in Candy Crush Saga, so they are no longer available for players. Apologies for any confusion regarding this.

Thanks for sharing your feedback! I understand your concern about the Win Streak Bags and how the rewards don’t seem to scale as expected. I’ve passed your feedback along to the team and asked whether this is working as intended or if adjustments might be needed. If I receive any updates, I’ll be sure to share them here.…

Hi Knickyrn, Thanks for reaching out! Yes, the level milestone banners have been removed from our avatars as part of a test. The team is experimenting with different visual updates, and I’ll be sure to share your feedback with them. I understand that changes like this can be frustrating, so I really appreciate you letting…

Hi Pyrospring & christinewupp, Noted! 😆 Your feedback on Spearmint Snowstorm has been heard loud and clear! I totally understand that some events can be more frustrating than fun, and I appreciate you both sharing your thoughts. I’ll make sure to pass this along to the team so they can take it into consideration for future…

Hi @dEviLZReD, Currently, there is no chat feature in Candy Crush Saga, so you can’t directly message the players who send you lives. However, if you’re connected to Facebook, you might be able to recognize some of your friends and thank them outside the game. If you’re looking to connect with other Candy Crush players,…

Hi @Carola28, Sorry to hear that you were charged twice for a purchase! To resolve this, you'll need to contact Player Support for assistance. How to Request a Refund or Fix a Duplicate Charge: Check your purchase history For Apple (iOS): Go to Settings > Apple ID > Media & Purchases > View Account > Purchase History For…