QueenB

Community Manager

Comments

  • Hi @TheGuvnor 👋 Thanks for sharing how you feel and I know hitting a tough stretch of levels can definitely take the fun out of things for a bit, especially when you run out of boosters and gold bars at the same time. Level 18 743 is already pretty deep into the map, so first of all: respect for making it that far 🙌Those…
  • Hi @14721554323 👋 I can see you’ve asked about this in several posts, so I’ll answer here to keep everything in one place. Video ads (for extra moves, boosters, etc.) are not a permanent feature in Candy Crush Saga and unfortunately they are not available for every player or every account all the time. Because of that, the…
  • Hi @SabrinaM 🌸 That’s a great way to approach it! Sometimes the most fun part is just seeing how far you can climb and enjoying the ride along the way. Wishing you lots of sweet matches and plenty of blue Candies on your journey 🍬💙 Let us know how far you make it, we’ll be cheering you on 🥳
  • Hi everyone 👋 Qualifier Round 2 has now started ⭐ If you didn’t make it through Qualifier 1, this is your chance to secure a Top 5 spot and move on to the First Knockouts. Good luck out there, and keep those blue Candies coming🍬💙
  • Hi everyone 👋 Thanks for reporting this and for your patience while we look into it. We’re aware that some players are experiencing freezing issues when playing Pet Rescue Saga on Facebook, where the game may stop responding and progress is not saved after reopening. Our team is currently looking into this to understand…
  • Hi @Deal_One😊 First of all, my apologies for missing your earlier questions about this and thank you for your patience. I’m not able to check or comment on individual account eligibility here in the community. The best way to get a proper answer is to contact Player Support through the game app, so they can review your…
  • Thank you @AnjaGreen for your details! I have passed it on so the team is looking in to it. Please keep an eye on your game during the day and keep playing and checking the leaderboard when you pass new levels to see if it gets conted.
  • @FireWife8 @anbamber95 @alex_jamz1 Hi there 👋 I bring good news! The team has been working on this issue and we believe it has been resolved. When you have a moment, could you please try playing a couple of new levels and check if the Blue Candies are now being added correctly to your leaderboard total? If everything looks…
  • Hi and welcome to the community 😊 Nice job passing the level! From the community side we unfortunately can’t see players’ Episode Race records or game history, so I’m not able to check exactly what happened in your race. In many cases this can happen if the race timer runs out or if another player finishes the whole…
    in Level 4382 Comment by QueenB March 9
  • Hi @031224 and welcome to the community 😊 If the “Continue with Facebook” button is not working even with a strong Wi-Fi connection, please try these quick steps: • Restart your device • Make sure the game is updated to the latest version • Check that the Facebook app is also updated • Log out of Facebook on your device…