QueenB

Hi @Ezam and welcome to the community! Could you clarify which game you’re playing? In Candy Crush Saga, Gold Bars are used for purchases, but coins are not a currency in this game. Are you referring to another King game, or are you seeing an error when trying to buy boosters? Let us know a bit more so we can assist you…

Hi @Sweetgals53, If you lost your progress, don’t worry! You can recover your level by following these steps: Check if you're logged into the correct account If you previously saved your game with a King or Facebook account, log in using the same credentials. Go to Settings (gear icon) and check if you see an option to log…

Hi @Graoliveira426, If you didn’t make a purchase but were charged, it’s important to check a few things: Check your purchase history For Apple (iOS): Open Settings > Tap your Apple ID > Media & Purchases > View Account > Purchase History. For Google Play (Android): Open Google Play Store > Tap your profile > Payments &…

Hi @Wander2025, Sorry to hear that your Gold Bars didn’t appear after your purchase. If the transaction was confirmed but you haven’t received the Gold Bars, you may need to contact Player Support to have them added to your account. Here’s how to report a missing purchase: Open the game and go to Settings (gear icon). Tap…

Hi @Dellablue1234, Thanks for reaching out! The option to receive extra moves can vary, as some features like watching ads for extra moves are not always available to all players at all times. Since your progress was recently restored, you may currently be in a different test group. You can try: Making sure your game is…

Hi @Gracemildred and welcome to the community! Gold Bars are saved to your account, so they transfer when you log in on a new device. However, boosters and lives are stored locally on your device, which means they don’t transfer when you switch phones. Unfortunately, this means there’s no way to recover them on your new…

Hi @LaconstanceCordell and welcome to the community! Just to clarify, are you referring to Candy Crush Saga? In this game, we use Gold Bars instead of coins. Could you let us know: Which game you’re playing? What exactly happens when you try to use your coins or continue your streak? If you're seeing an error message? We’d…

Hi @gretica, welcome to the community! The video ads for extra moves are part of a feature that is only available to some players. The game regularly tests different features, which means that not everyone will have access to ads for extra moves at all times. This can change over time, so make sure your game is updated and…

Hi @gerardogomez325, Candy Crush Saga is a free-to-play game designed for entertainment, and it does not offer real-money rewards or ways to generate income. While there are in-game competitions and leaderboards, they are purely for fun and rewards within the game. If you see any third-party offers claiming you can make…

Hi @logico50 and welcome to the Community! Thanks for sharing your feedback. I understand how frustrating it can be when a level feels too difficult or when progress doesn't count toward certain events. Some levels, like 7607, may be adjusted over time based on player data and feedback. If you’re finding the level…