Best Of
Re: Level 18081 is different than mine on candy crush help
I guess I also had to add on this that almost all levels within episodes have been switched places, mostly being the same level but in a different level number like 17998 being now at 18005, having most the hardest levels in the end of the episode as a result. Is that what you would actually refer?
Re: Restore my candy crush account
I hope this will help you. Let me know if you need more assistance. Have a wonderful day 🤗
Re: Restore my candy crush account
Hi @jcirilll and welcome to our adorable Community 😊 I am not sure I understand your issue. Can you please give me more details? It would be great if you could take a screenshot so I can see what is happening. If you don't know how to do it, follow the steps here.
Re: Restore my candy crush account
Hi @QUASYM716 and welcome to our adorable Community 😊 I am so sorry this has happened to you. Please follow the steps here.
I hope this will help you. Let me know if you need anything else. In order to reach me just type "@" before my name. Have a wonderful day 🤗
Re: Restore my candy crush account
Hi and welcome to our adorable Community 😊 I am so sorry this has happened to you. Please follow these steps to get your progress back.
I hope this will help you. Don't hesitate to ask if you need anything else. Just type "@" before my name. Have a wonderful day 🤗
Re: Why do we suddenly need to verify our emails???
I have run the test today to see if it is true that we cannot log into our games unless we verify the email. I have this account with an email address I cannot access, so I thought I would try loading it:
So there is the green X at the top right. I click on that and this is what I see:
No worries it seems, I can still play and get a nice welcome back gift as well:
If I go into My Account there is no X button, but there is the option to "remind me later".
This is on iPhone.
Re: Why do we suddenly need to verify our emails???
I had to verify mine also. I have been playing this game for about 13 years and all of a sudden it asked me the same. I couldn't log into the game on windows until I verified. Don't know why king decided I needed to do that.
Re: Champions Race
I think you will need to get Player Support to look into this. They aren't easy to get hold of and the only way is this form:
Make sure you include your player ID in the email. There is will be an automated response first of all with a ticket number. It should get followed up within a few days by someone. If it does not send a reply to the automated email restating your case.
Re: Champions Race
This race looks odd. You are playing level 5300 but the players all have passed level 20,000. Have you reached level 20,000 on another account and could there be an account merger? I cannot understand why all those players have those badges.
Re: Facebook log in
Hi and Welcome to the King Community
Thanks for the feedback. Please email Player Support Team so they can take a look in your game.
You can also email them from here:






