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Thanks for the reply! I will contact them, but I am doubting that the problem will be solved. I have had problems before and contacted the help center, and their first response was close apps/turn off your device/make sure CCS app are up-to-date/minimum of 2 GB of free space …, and the second one sent me to the community to ask for help.

Hey there @dia_candy ! I hope you're doing well. 

I understand you're having some trouble redeeming your Candy Pins' rewards. Even though I would love to help you with this issue right away, I don't have the necessary resources to do so here in the Community.  

For issues of this kind, it's best to reach out to our player support team, as they have the proper tools to assist you:

Our team is available 24/7. Thank you in advance and have a great day! 🌞 

Mine has been unplayable since yesterday morning I have tried everything but no luck.

Dear King Support,

I am writing to raise a serious concern regarding my account in Candy Crush Saga.

For a long time I used to receive optional ads in the game which helped me earn boosters and extra moves. However, after I made a purchase in the game, the ads feature suddenly disappeared from my account.

This makes no sense to me. A player who makes a purchase should not lose features that were previously available. Instead of improving the experience, it feels like the game is now restricting it.

Because of the removal of ads, it has become much harder to progress in the game. I want a clear explanation as to why this happened and whether this feature can be restored for my account.

Please let me know honestly: should I continue playing this game, or should I simply stop playing Candy Crush Saga forever if this is how paying players are treated?

I expect a proper response and a solution to this issue.

Hello candy crush I did not receive reward gold bars for winning the challenge, can you please credit me please , very disappointing. From Debra Sampson