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On this very platform there is a contact as button just scroll your screen down to the end you'll see a contact us section

That’s frustrating, but it’s usually a sync or connection issue. If the game restarts before your progress fully saves, the rewards don’t register. Unfortunately once that happens, the lost gold bars can’t be restored. Make sure you have a stable connection and let the game fully load back to the main screen after watching ads.

Hello welcome to the community, unfortunately such things are very common have you tried to reach out to support as here most people are players just like you and you won't probably get help quickly

Hi and welcome to the King Community

Thank you for the feedback . Game not connected, or some other reason, you may face such problems. You can check out some troubleshooting below.

Please Check app update - Log out game - Restart Device - Open game and Log in.

If you still aren't able to make any new purchase in the game, please contact Player Support from the game's Settings and Help Center so they can take a closer look at it. Remember to choose "Purchases & Gold Bars" as the subtopic!

Buy 5 is a terrible waste of gold. There are other ways to fill your lives up for free. Have you ever googled it?

The best way to get lives the honest way is to invite lots and lots of players to be your friend. Send and request a life by going into each of your friend's profile every day. That always works for me. You can have 20 extra lives per day from friends.