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Funnily enough @joninvenice something similar has just happened to me.

I received a Gift Card pop-up that froze my game. No claim button appeared and the Gift Card pop-up didn't fully load. As you can see some of the information was also upside down.

Because it didn't fully load I couldn't close the pop-up or make any other action and I had to close my game by going to my home screen and closing all apps.

In my case when I restarted my game the Gift Card rewards had been added anyway. Most Claim buttons do not do anything anyway so you might find you obtained the reward anyway. Did you check your Inventory?

Hey there, and thanks for flagging this.

This definitely isn’t how rewards are supposed to look, so I’d love to gather a bit more info to see what’s going on.

A couple of quick questions that will really help us check this properly:

• Do you remember which feature/event this reward popped up from?
• When you tapped Claim, did you notice anything being added to your inventory or did nothing change at all?
• Which device are you playing on, and which game app version do you currently have installed?

Thanks again for taking the time to report it, really appreciate it 😊

New Update!

A quick heads up that the team has pushed a fix to stop this issue from happening again. So from this point on, your boosters and items should stay safe.

If you were already affected earlier today and things disappeared, please let us know your game ID. It also helps if you remember roughly when it happened. I’m gathering all cases so the team can review everything properly on Monday.

Thank you again for your patience and for flagging this so quickly. We know how frustrating this has been and we really appreciate everyone hanging in there while we sort it out.

Here’s how to find it:👉 How to find your Game ID

Hello tragic news I'm seeing the support team have given you instructions. Tell me if it helps so that if I ever experience same issue I can do the same

Hi Nikki, I am sorry to hear that your Weekly contest score is not updating accordingly.

We usually recommend these steps to make sure that everything is running smoothly:

*Restart: Force close apps and restart your device.  

*Updates: Check that you have the latest game and device updates.  

*Memory: Keep at least 2GB of free storage for smooth gameplay.  

*Connection: Use WiFi instead of cellular data.  

*Clear Cache:  

🤖 Android: Settings > Apps > Candy Crush Soda > Storage > Clear Cache 

🍏 iOS: Settings > Safari > Clear History and Website Data 

If the issue persists, could you please confirm the device and game version you have?

I'm sorry about this and welcome to the forum. You should try contacting support on this issue

That is tragic have you tried to contact support on these issue

Hi and Welcome to the King Community

Please check out our Help Center + chat bot. By choosing the Chat With Us, which can be found in your language, you can reach out to player support to obtain help , ensuring that your receive a reply as soon as possible.