Candy Crush Saga

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Candy Crush Saga

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Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support
Stuck or having trouble with Candy Crush Saga? Ask your question here and get help from others.
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This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.

cannot sync my level got at mobile to pc

I found my level stuck at level 500 everytime when I tried to login with my mobile. Acrually Im already at 778 level at my pc. When I passed a level by using mobile, it would not sync to my account. That means I hv to replay that level at my pc. May I know wts wrong with it?

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Pete_Peppers

Hi Nicole if you apps aren't syncing your progress there are a few things you can try. First I would turn my phone off and let it stay that way for a least a minute. Then I would restart and check the app stores for updates. Once you have the latest version running make sure your phone is connected to the Facebook account you want to use, and then connect to FB through the settings in the app. Hope that helps. The video below highlights different things you should look at.
https://www.youtube.com/watch?v=OESCE4Jj2tU

That video is a playlist that covers the different platforms so you might want to click the full screen icon to advance to the next video.

Pete_Peppers

Hi Nicole if you apps aren't syncing your progress there are a few things you can try. First I would turn my phone off and let it stay that way for a least a minute. Then I would restart and check the app stores for updates. Once you have the latest version running make sure your phone is connected to the Facebook account you want to use, and then connect to FB through the settings in the app. Hope that helps. The video below highlights different things you should look at.

https://www.youtube.com/watch?v=OESCE4Jj2tU

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Accepted answers

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Pete_Peppers

https://www.youtube.com/watch?v=OESCE4Jj2tU

Pete_Peppers

Hi Nicole if you apps aren't syncing your progress there are a few things you can try. First I would turn my phone off and let it stay that way for a least a minute. Then I would restart and check the app stores for updates. Once you have the latest version running make sure your phone is connected to the Facebook account you want to use, and then connect to FB through the settings in the app. Hope that helps. The video below highlights different things you should look at.
https://www.youtube.com/watch?v=OESCE4Jj2tU

That video is a playlist that covers the different platforms so you might want to click the full screen icon to advance to the next video.

Minha compra não chegou
Comprei no jogo e não chegou a compra
Level 18 527
Hallo kann mir jemand helfen komm bei Level 18 527 nicht weiter? LG Moni
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Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
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Quick Links

Discussions
Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support
Stuck or having trouble with Candy Crush Saga? Ask your question here and get help from others.
Contests
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Ideas
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
Off-Topic
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.

Recent Announcements

🎥 Why don't I see video ads in my game? Here’s what you need to know!
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
⛔ Under Investigation: Episode Race counter isn’t advancing and my progress is not syncing
We're aware of an issue affecting the latest levels in Candy Crush Saga, and we're really sorry for the inconvenience. Some players have reported the following: Weekly Contest progress isn’t updating Episode Race counter isn’t advancing Game progress resets to level 19,686 after closing and reopening the game Sync issues…
❓ Having issues and need help with your Candy Crush Saga? Start Here 😉
Welcome to the Community 👋 If you’re having trouble with your game, whether it’s missing progress, a purchase issue, or something not working, the fastest way to find answers is through our Help Center 🔍 Why the Help Center first? Always up to date Available in multiple languages Covers everything from game progress to…