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The Community in more languages
Now the forum welcomes more languages.
You'll see a green translate button in comments and discussions to turn them into English
Hey Alice. Sorry to heat that you are having this problem. I would suggest firstly starting with all of the usual PC troubleshooting. So clearing the cache, checking another browser, making sure that the Java is up to date. This video should help you with these things
https://www.youtube.com/watch?v=OESCE4Jj2tU
Good luck and let us know if this works.