Why won't the friends list appear to ask for help unlocking a level?

Julie_Whalley

I want to ask for friends help unlocking a level but instead of their names it just say "unknown string".

Digger1

Hey Julie. Sorry to hear that you are having this problem. Have you tried all of the normal troubleshooting for tablets? Clearing the cache, restarting the device. Making sure that you have the most up to date version of Candy Crush installed. Also make sure that no other apps are running in the background. Sometimes it is just one of those things and after a restart everything works normally again. Let us know how you get on