Candy crush won't load anymore after an update today

Georgie_Parr

I received an update today from Candy Crush Saga which I downloaded, every since downloading the update the game wont load at all -'The 'King' screen comes up for a few seconds and then it takes me back to my phones home screen. I was on level 93 and very frustrated I can't carry on playing.  Please can someone tell me what I can do to get back to where I left off? My phone is a Nokia 625.

Wunderbaum

Please also see this thread: https://care.king.com/en/candy-crush-saga/i-ve-installed-the-app-candy-crush-saga-on-my-lumia-530-phone-twice

Seems 'ad id' in the system settings can solve the issue

Wunderbaum

Hi Georgie! Nokia 625 is a Windows Mobile phone, right? Try rebooting the mobile.

Did you connect the game to Facebook? If yes, then all your progress is restored there and you could try an un-install/re-install followed by a re-connect to Facebook to see if that could solve the matter.

Cheers :-)

Georgie_Parr

Hi Georgie! Nokia 625 is a Windows Mobile phone, right? Try rebooting the mobile.

Did you connect the game to Facebook? If yes, then all your progress is restored there and you could try an un-install/re-install followed by a re-connect to Facebook to see if that could solve the matter.

Cheers :-)

Thanks for your help. I didn't connect the game to Facebook. Is there any other way of getting my progress restored?

Wunderbaum

Please also see this thread: https://care.king.com/en/candy-crush-saga/i-ve-installed-the-app-candy-crush-saga-on-my-lumia-530-phone-twice

Seems 'ad id' in the system settings can solve the issue

Georgie_Parr

Please also see this thread: https://care.king.com/en/candy-crush-saga/i-ve-installed-the-app-candy-crush-saga-on-my-lumia-530-phone-twice

Seems 'ad id' in the system settings can solve the issue

Thank you so much for your help - this has solved the issue. What a relief :-)

Wunderbaum

Please also see this thread: https://care.king.com/en/candy-crush-saga/i-ve-installed-the-app-candy-crush-saga-on-my-lumia-530-phone-twice

Seems 'ad id' in the system settings can solve the issue

Great! :-)

Taminator88

Looks like there's currently an issue with loading Soda on Facebook. Please see this thread for updates:

https://care.king.com/en/candy-crush-soda-saga/can-t-open-candy-crush-soda