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Candy crush won't load anymore after an update today
Georgie_Parr
Posts: 4
Level 1
in Support
I received an update today from Candy Crush Saga which I downloaded, every since downloading the update the game wont load at all -'The 'King' screen comes up for a few seconds and then it takes me back to my phones home screen. I was on level 93 and very frustrated I can't carry on playing. Please can someone tell me what I can do to get back to where I left off? My phone is a Nokia 625.
Best Answer
Answers
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Hi Georgie! Nokia 625 is a Windows Mobile phone, right? Try rebooting the mobile.
Did you connect the game to Facebook? If yes, then all your progress is restored there and you could try an un-install/re-install followed by a re-connect to Facebook to see if that could solve the matter.
Cheers :-)
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Thanks for your help. I didn't connect the game to Facebook. Is there any other way of getting my progress restored?Hi Georgie! Nokia 625 is a Windows Mobile phone, right? Try rebooting the mobile.
Did you connect the game to Facebook? If yes, then all your progress is restored there and you could try an un-install/re-install followed by a re-connect to Facebook to see if that could solve the matter.
Cheers :-)
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Thank you so much for your help - this has solved the issue. What a relief :-)Please also see this thread: https://care.king.com/en/candy-crush-saga/i-ve-installed-the-app-candy-crush-saga-on-my-lumia-530-phone-twice
Seems 'ad id' in the system settings can solve the issue
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