How do I recover my game progress

Michael_Van

I recently setup a new facebook profile and was able to continue playing Candy Crush on my mobile phone for a week. This morning my app connected to facebook and sent me from level 751 back to level 1. I tried using the contact portion of the website and it sends me a generic email with a link to King Care but no solution. Is there way to recover my progress and why doesn't anyone answer the contact emails?

aCe

Did you try to disconnect from Facebook in the game app settings? Try it, it should take you back to your old level. Or check on your PC/laptop to see if your levels are still there (on Facebook) and then on the map screen hit the 'play on phone' button. This sends a notification to your phone and if you click it you can resync! 

Michael_Van

Did you try to disconnect from Facebook in the game app settings? Try it, it should take you back to your old level. Or check on your PC/laptop to see if your levels are still there (on Facebook) and then on the map screen hit the 'play on phone' button. This sends a notification to your phone and if you click it you can resync! 

I have disconnected from facebook but I remain at level 1. In order for me to check on my laptop I'd have to reactivate the old facebook account which I was hoping to avoid. It can be done but I want to know if there are other ways or if that way will work before I do it.

Michael_Van

Did you try to disconnect from Facebook in the game app settings? Try it, it should take you back to your old level. Or check on your PC/laptop to see if your levels are still there (on Facebook) and then on the map screen hit the 'play on phone' button. This sends a notification to your phone and if you click it you can resync! 

After hearing no response for about a day I decided to try it - I reactivated the old account and signed in through the app - still set at level 1. There has to be some solution for this.

Carlyann.w

I can't find a Play on your phone button on the map pon my PC