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CC Saga keeps freezing while in play on my PC; what's up?

mary_hansenmary_hansen Posts: 1
in Support

For about a week now, I cannot complete a game of CC Saga on my PC.  However, I can play just fine on my Android.  Any suggestions?

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Answers

  • Tune_DTune_D Posts: 1,090 Level 3

    Hi Mary, sounds like an issue on your PC; Candy Crush Saga worked fine for me so far, both on my Android as on my PC. I'd recommend you to clear your browser's cache. Restart your PC. Close all other open tabs and programs. Check if you have installed the latest version of Flash Player and try to use another browser. This should make it work again. If you need more detailed information, just give a shout!

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  • Hey! Would you like to give us your opinion?

  • Patricia_MannPatricia_Mann Posts: 1

    I did all of the above. also cleaned the disc and did a malware clean. What I want to do now is uninstall and  reload but I can't find where to do this.

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  • Tune_DTune_D Posts: 1,090 Level 3

    I did all of the above. also cleaned the disc and did a malware clean. What I want to do now is uninstall and  reload but I can't find where to do this.

    Hi Patricia, follow the steps as shown in this video
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