Welcome to the Candy Crush Saga Community
Do you have a question or need help with your game? Ask the Community.
Have you tried the usual troubleshooting for PC problems. Make sure that you have cleaned the cache, updated your Java and if that does not work test another browser. (Chrome always works well for me).
Here is a video that may help you with this:
https://www.youtube.com/watch?v=OESCE4Jj2tU
Let us know how you get on