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I received the gold bar reward for collecting 2000 green candies, but did not get the 50 lollipops for 5000 or the bonus jackpot when I matched 10000 green candies. Can you help please?
- See more at: https://care.king.com/en/candy-crush-saga/why-didn-t-i-get-any-reward-when-i-collected-5000-and-10000-green-candies#sthash.KPUNqy66.dpuf
Hi,
Seems there was a glitch in the game in order to receive the correct bonus. Please see the email with further instruction, so we manually can add the correct bonus to your game account. Thanks.
Rewards as per king.com official as follow
10 bars for each of the 3 levels
10 bars plus 1 lollipop hammer ar 5000
10 bars plus 1 each of the boosters at 10000
So basically a crap load of effort for pathetic level of reward, it takes hours and possibly some money for little reward. Won't bother next time.
Do you have to be on IE to see the envelope icon? I don't see it and I didn't get squat for rewards, despite finishing the whole challenge.
same here. and i didnt get any email
I'm the same, got the requisite number and got the Congratulations window, but never received the rewards. I don't play via Facebook, so I suppose that's me sunk then. I had to sign up to a FB account just to post on here which I found annoying.
Hi,Seems there was a glitch in the game in order to receive the correct bonus. Please see the email with further instruction, so we manually can add the correct bonus to your game account. Thanks.
I have the same problem! should have received 10 lollipop but didn't
Hi Geekspeeker,
Please see the email with further instruction, so we manually can add the correct bonus to your game account. Thanks.
Hi, Mark.
I had/have the same issue. I thought the rewards were off when I hit 10,000, but didn't know I could contact you to get it resolved. I got the 50 gold bars, but not the 50 lollipops. At this point, I'm not even sure what the prizes actually were... :-(
I'm on an iPhone and it doesn't give the envelope referred to on this platform. How do you want me to contact you to resolve it?
thanks!
Hi Jay Hunter and Dilys Ma,Please see the email with further instruction, so we manually can add the correct bonus to your game account. Thanks.V551dln; kindly write back on the message if you have received the wrong amount in compensation. Thanks
Hi Jay Hunter and Dilys Ma,
V551dln; kindly write back on the message if you have received the wrong amount in compensation. Thanks
I received an email from King, what you are supposed to is send them your Facebook ID linked with your game account, so that they are able to credit you with the missing gifts.
In order to find your Facebook ID, please visit the link www.findmyfacebookid.com and then copy the URL from your Facebook profile into the bar on that website. The URL should look like this example: https://www.facebook.com/firstname.surname.
Then select "Lookup numeric ID" and provide them with the number that appears on your screen.
I'm still sitting here with no assistance and no mail icon to "point me in the right direction "
Same here. Please email the instruction to me.
I got a very polite and prompt response that the reward was actually a total of 30 gold bars and only 1 or each of the bonus candies at the 3rd level of the green challenge. That is not the amount shown on the graphic, we all seem to agree that it should be 10 of each bonus candies but king just credited me with one and a bonus set of gold bars for contacting them. What a crock, it took hours to get the final stage and luckily for me I didn't waste any money but still this feels like short change, that challenge was blooming hard and poorly rewarded.
Did anyone get the full reward and if so how?
Same. Have screenshots
The same thing is happening to me. Sent emails that gave me the we will not respond and directed me to here. I seen the answers given above but I have no envelope on the top right hand corner by the log out button. What do I do next?
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Same problem here ((
same here!
Same thing happened to me.
Same thing here. I see the gold bars, but none of the promised boosters.
i have the same exact issue
Same thing happened to me. I emailed King and got the automated response which pointed me to this forum to have my questions answered. Then at the bottom of the email it said, "Please be aware this message is our only response to this contact." Great, so now what?
Same here.
My wife and i completed this last night with no rewards either.
same here: got gold bars, no lollipops
Same here too. I stayed up all night to get to 10000! What a load of rubbish and a waste of time!
The email referred to is found here at the top right envelope icon. It's nice to know King is helping to resolve this for us!
I have this issue too and cannot see any "envelope" in order to resolve this.
I do not see any envelope either! I am also playing on iPhone.
I am restricted and playing candy crush lite version due to rules and regulations I do not know why ?
Level 10054 is impossible to pass because the 4th required Dragon does not drop, I have used many booster and bombs and still have not cracked this level because the fourth and last required doesn't appear.
Sir me jab bhi payment karta hu mere game account me gold coin nhi aate
I got the booster wheel spin jackpot today, and it looks like it's supposed to include everything that shows on the wheel. However, there was no 15 min unlimited UFO blaster (it showed it in the graphic showing you won the jackpot, but it was not in my boosters). Is this a known issue or just a one off glitch?
My inventory disappeared overnight Hundreds of boosters lost Back to square one !! Any ideas why and how to retrieve ?? Gutted !!
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