nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

Discussions
Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support
Support - Stuck or having an issue? Ask a question and get help from other players!
Contests
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Candy Corner
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.
Ideas
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.

Received Congrats pop-up window but no rewards for 5000 or 10000 green candy match levels.

DoubleDB

I received the gold bar reward for collecting 2000 green candies, but did not get the 50 lollipops for 5000 or the bonus jackpot when I matched 10000 green candies. Can you help please?

- See more at: https://care.king.com/en/candy-crush-saga/why-didn-t-i-get-any-reward-when-i-collected-5000-and-10000-green-candies#sthash.KPUNqy66.dpuf

Want to reply?

Accepted answers

MarkHawk

Hi,

Seems there was a glitch in the game in order to receive the correct bonus. Please see the email with further instruction, so we manually can add the correct bonus to your game account. Thanks.

All comments

Dilys_Ma

Got the same problem here. Which email should I refer?

deeirie

I sent the email and received a response from Mark Hawk asking for my Facebook id. I don't play on Facebook, so apparently I'm screwed. This was one giant scam. I know people who bought extra lives so they could keep playing too get to 10000, all for nothing.

Reecoe_Belcher

I don't see the envelope and I've tried different browsers and my phone, please help!

Reecoe_Belcher

I don't see the envelope and I've tried different browsers and my phone, please help!

Ruthann_

Same problem here. No rewards and no email next the logout. I am on a computer and tried firefox and explorer still no email icon.

Kai_Zen

Why can't they just execute a script to update the profiles of those who completed the challenge?

DoubleDB

2nd UPDATE: Mark with King care replied promptly to my latest message requesting a correction of awards added to my account and made a fair compensation on the rewards. Along with the glitch of the game not automatically posting earned rewards to gamers, it appears King is also dealing with some confusion gamers had of rewards available to be earned in this contest/campaign. Mark said King could see where a misunderstanding of rewards could be reached from campaign pop-up. As I've looked at replies to my original post as well as other gamer's new posts, I see the confusion too ... I'm even getting confused now. I don't think I could imagine the initial feeling felt by King when the glitch came to light ... working to help a zillion (maybe a stretch) upset gamers isn't a job anyone would want. At level 833 (bragging again), I'm obviously a fan of the game; because they acknowledged the glitch and reward confusion and are working to fairly compensate us, I'm a real fan of King too.

DoubleDB

UPDATE: I received another message from king care: "...located your game account and manually added: 1 colorbomb, 1 lollipop hammer, 1 striped wrapped booster and 1 coconut wheel..." . I completed more than 10000 green matches so sent another message asking for correction on rewards. I'm hoping all promised rewards are posted soon because errors in awarding rewards only compounds the glitch problem. I enjoy this game (a lot!) but I would not have played as long as I did to get 10000+ green matches for 4 rewards. I will continue to post updates.

kis37

I'd like mine fixed as well

DoubleDB

UPDATE: After sending requested info so King could post correct rewards, I received this reply: "...located your game account and manually added: 1 colorbomb, 1 lollipop hammer, 1 striped wrapped booster and 1 coconut wheel..." . . . I completed more than 10000 green matches so sent another message this afternoon asking for correction on rewards. I'm hoping all promised rewards are posted soon because errors in awarding rewards only compounds the glitch problem and this appears to be a widespread problem. I enjoy this game a LOT: level 833 and have many friends and family addicted to the game because of my recommendation, but I would not have played as long as I did to get 10000+ green matches for 4 rewards. I'll continue to update and would like to know if anyone else has this problem.

kis37

same here

Greg_Haugrud

Hi Mark, one more for me please. Also surprised that you're fixing one by one as well.Doubt it helps but was playing on Android only.

Lucylulu

I have the same problem. Please fix mine too. Thank you.

Ktblonde

I've got the same issue, I collected 10,000+ green candies on Sunday but only got the 30 gold bars, no boosters. Playing on iPhone, not FB and I only joined King Care today to seek help for this glitch - what shall I do?

daisymama5

I registered on the forum specifically to ask about this question. I don't have an envelope (obviously, because I just joined), and I don't see an option to contact King directly. How can we get the email sent to us so that we can give our account info?

Pina_Daniel

I also completed the green candy challenge this weekend and didn't receive the prizes. I also don't see the email on how to fix this issue.

Brodypie

Is the email on this care.king.com or in the actual app? I too have the same issue. It seems as tho i wasted a Saturday night trying to connect green candies for nothing

Ingrid

It says solved, but I didn't receive the lollypops and I don't see envelope. Can you give further instructions ?

DoubleDB

Yea yea yea! I located my envelope with king care instructions on what they needed to credit my rewards. I located the envelope at the very top of this page, just to the right of the Log Out icon. I sent the information and expect rewards will be credited before long. If anyone doesn't have envelope, perhaps send a new message? Good luck.

HeatherP

No envelope that I can see on my android phone. Frustrating!