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I received the gold bar reward for collecting 2000 green candies, but did not get the 50 lollipops for 5000 or the bonus jackpot when I matched 10000 green candies. Can you help please?
- See more at: https://care.king.com/en/candy-crush-saga/why-didn-t-i-get-any-reward-when-i-collected-5000-and-10000-green-candies#sthash.KPUNqy66.dpuf
Hi,
Seems there was a glitch in the game in order to receive the correct bonus. Please see the email with further instruction, so we manually can add the correct bonus to your game account. Thanks.
Hi,Seems there was a glitch in the game in order to receive the correct bonus. Please see the email with further instruction, so we manually can add the correct bonus to your game account. Thanks.
How do we get this mysterious email?
The email referred to is found here at the top right envelope icon. It's nice to know King is helping to resolve this for us!
Yea yea yea! DoubleDB here. Mark Hawk with King care messaged above. There was a glitch in system but he sent a message asking me for account info and I will get the earned rewards. I located my message envelope with king care instructions on what they needed to credit my rewards at the very top of this page, just to the right of the Log Out icon. I sent the information and expect rewards will be credited before long. If anyone doesn't have envelope, perhaps send a new message? Good luck.
I also had this issue. I received the gold bars, but nothing else. I played on iPhone and have screenshots.
I do not see any envelope either! I am also playing on iPhone.
I have this issue too and cannot see any "envelope" in order to resolve this.
I registered on the forum specifically to ask about this question. I don't have an envelope (obviously, because I just joined), and I don't see an option to contact King directly. How can we get the email sent to us so that we can give our account info?
UPDATE: After sending requested info so King could post correct rewards, I received this reply: "...located your game account and manually added: 1 colorbomb, 1 lollipop hammer, 1 striped wrapped booster and 1 coconut wheel..." . . . I completed more than 10000 green matches so sent another message this afternoon asking for correction on rewards. I'm hoping all promised rewards are posted soon because errors in awarding rewards only compounds the glitch problem and this appears to be a widespread problem. I enjoy this game a LOT: level 833 and have many friends and family addicted to the game because of my recommendation, but I would not have played as long as I did to get 10000+ green matches for 4 rewards. I'll continue to update and would like to know if anyone else has this problem.
2nd UPDATE: Mark with King care replied promptly to my latest message requesting a correction of awards added to my account and made a fair compensation on the rewards. Along with the glitch of the game not automatically posting earned rewards to gamers, it appears King is also dealing with some confusion gamers had of rewards available to be earned in this contest/campaign. Mark said King could see where a misunderstanding of rewards could be reached from campaign pop-up. As I've looked at replies to my original post as well as other gamer's new posts, I see the confusion too ... I'm even getting confused now. I don't think I could imagine the initial feeling felt by King when the glitch came to light ... working to help a zillion (maybe a stretch) upset gamers isn't a job anyone would want. At level 833 (bragging again), I'm obviously a fan of the game; because they acknowledged the glitch and reward confusion and are working to fairly compensate us, I'm a real fan of King too.
same here: got gold bars, no lollipops
I sent the email and received a response from Mark Hawk asking for my Facebook id. I don't play on Facebook, so apparently I'm screwed. This was one giant scam. I know people who bought extra lives so they could keep playing too get to 10000, all for nothing.
The same thing is happening to me. Sent emails that gave me the we will not respond and directed me to here. I seen the answers given above but I have no envelope on the top right hand corner by the log out button. What do I do next?
Same. Have screenshots
I got a very polite and prompt response that the reward was actually a total of 30 gold bars and only 1 or each of the bonus candies at the 3rd level of the green challenge. That is not the amount shown on the graphic, we all seem to agree that it should be 10 of each bonus candies but king just credited me with one and a bonus set of gold bars for contacting them. What a crock, it took hours to get the final stage and luckily for me I didn't waste any money but still this feels like short change, that challenge was blooming hard and poorly rewarded.
Did anyone get the full reward and if so how?
Same here. Please email the instruction to me.
I'm still sitting here with no assistance and no mail icon to "point me in the right direction "
I received an email from King, what you are supposed to is send them your Facebook ID linked with your game account, so that they are able to credit you with the missing gifts.
In order to find your Facebook ID, please visit the link www.findmyfacebookid.com and then copy the URL from your Facebook profile into the bar on that website. The URL should look like this example: https://www.facebook.com/firstname.surname.
Then select "Lookup numeric ID" and provide them with the number that appears on your screen.
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