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Received Congrats pop-up window but no rewards for 5000 or 10000 green candy match levels.

DoubleDB

I received the gold bar reward for collecting 2000 green candies, but did not get the 50 lollipops for 5000 or the bonus jackpot when I matched 10000 green candies. Can you help please?

- See more at: https://care.king.com/en/candy-crush-saga/why-didn-t-i-get-any-reward-when-i-collected-5000-and-10000-green-candies#sthash.KPUNqy66.dpuf

To ask your Question:

Accepted answers

MarkHawk

Hi,

Seems there was a glitch in the game in order to receive the correct bonus. Please see the email with further instruction, so we manually can add the correct bonus to your game account. Thanks.

All comments

Bmore9866

The email referred to is found here at the top right envelope icon. It's nice to know King is helping to resolve this for us!

MarkHawk

Hi,

Seems there was a glitch in the game in order to receive the correct bonus. Please see the email with further instruction, so we manually can add the correct bonus to your game account. Thanks.

LotusDiamond

Same here too. I stayed up all night to get to 10000! What a load of rubbish and a waste of time!

Gfishler

same here: got gold bars, no lollipops

Ross_Bybee

My wife and i completed this last night with no rewards either.

Lena_Lena

Same here.

Heather-3

Same thing happened to me. I emailed King and got the automated response which pointed me to this forum to have my questions answered. Then at the bottom of the email it said, "Please be aware this message is our only response to this contact." Great, so now what?

Kristi

i have the same exact issue

jenp79

Same. Have screenshots

Debbie_B

Same thing here. I see the gold bars, but none of the promised boosters.

Allison_

Same thing happened to me.

Gerigirl43

same here!

cricky

Same problem here ((

Accepted answers

MarkHawk

Hi,

Seems there was a glitch in the game in order to receive the correct bonus. Please see the email with further instruction, so we manually can add the correct bonus to your game account. Thanks.

All comments

MarkHawk

Hi Jay Hunter and Dilys Ma,

Please see the email with further instruction, so we manually can add the correct bonus to your game account. Thanks.

V551dln; kindly write back on the message if you have received the wrong amount in compensation. Thanks

Clint_Perkinson

Hi Jay Hunter and Dilys Ma,
Please see the email with further instruction, so we manually can add the correct bonus to your game account. Thanks.
V551dln; kindly write back on the message if you have received the wrong amount in compensation. Thanks

I don't see an envelope. I completed this when there about 20 hours left on the challenge. I got 30 gold bars and a few of the power ups but not all. I see no envelope icon o click please advise.

MarkHawk

Hi Jay Hunter and Dilys Ma,
Please see the email with further instruction, so we manually can add the correct bonus to your game account. Thanks.
V551dln; kindly write back on the message if you have received the wrong amount in compensation. Thanks

Hi Clint, Please see the email with further instruction, so we manually can add the correct bonus to your game account. Thanks.

Hannah_A

Hi,
Seems there was a glitch in the game in order to receive the correct bonus. Please see the email with further instruction, so we manually can add the correct bonus to your game account. Thanks.

The happened to me too. I would like the rewards, so please send me an email as well. I also recently won the jackpot on the booster wheel - something I'd been attempting for months. When I finally got it? Nothing. Just sneaky, deceptive business practices from King.

Lena_Lena

Hi Jay Hunter and Dilys Ma,
Please see the email with further instruction, so we manually can add the correct bonus to your game account. Thanks.
V551dln; kindly write back on the message if you have received the wrong amount in compensation. Thanks

I checked email and still don't have any responds from King team.

Geekspeeker

Hi, Mark.

I had/have the same issue. I thought the rewards were off when I hit 10,000, but didn't know I could contact you to get it resolved. I got the 50 gold bars, but not the 50 lollipops. At this point, I'm not even sure what the prizes actually were... :-(

I'm on an iPhone and it doesn't give the envelope referred to on this platform. How do you want me to contact you to resolve it?

thanks!

MarkHawk

Hi Geekspeeker,

Please see the email with further instruction, so we manually can add the correct bonus to your game account. Thanks.

aliii

I have the same problem! should have received 10 lollipop but didn't

Kim_Halkett

Hi,
Seems there was a glitch in the game in order to receive the correct bonus. Please see the email with further instruction, so we manually can add the correct bonus to your game account. Thanks.

I also have the same problem. Can you please send me the email so that I can get my lollipops?

Hugh_de_Nome

I'm the same, got the requisite number and got the Congratulations window, but never received the rewards. I don't play via Facebook, so I suppose that's me sunk then. I had to sign up to a FB account just to post on here which I found annoying.

nweiser

same here. and i didnt get any email

Tilly_Cooper

Do you have to be on IE to see the envelope icon? I don't see it and I didn't get squat for rewards, despite finishing the whole challenge.

V551dln

Rewards as per king.com official as follow

10 bars for each of the 3 levels

10 bars plus 1 lollipop hammer ar 5000

10 bars plus 1 each of the boosters at 10000

So basically a crap load of effort for pathetic level of reward, it takes hours and possibly some money for little reward. Won't bother next time.

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