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I posted same problem Sunday and heard from Mark Hawk with king care yesterday. I did not send an email, only posted here and I'm assuming king care reviews for problems. He sent a message (looks like envelope) with details on what they needed to credit my rewards. I located the envelope at the very top of this page, just to the right of the Log Out icon. I sent the information and expect rewards will be credited before long. If you don't hear from king (since they should read your message here) and get an envelope, perhaps send a new message or maybe give them a day or two to catch up. It appears the game glitch is pretty widespread. Good luck and I hope this helps.