Candy Crush Saga

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Candy Crush Saga

Discussions
Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support
Stuck or having trouble with Candy Crush Saga? Ask your question here and get help from others.
Contests
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Ideas
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
Off-Topic
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.

Since March 27th or 28th ,I can't connect to the store or friends or get daily spin.

This problem is only while playing Candy Crush Saga. I believe this started after I downloaded Candy Crush SODA and put in my email and a password. When I went back to Candy Crush SAGA it would not connect. I requested a new password for Candy Crush Saga thinking that might be the problem but it still says not connected to the kingdom. I never played Candy Crush Saga through Facebook so I tried that but it will not connect through Facebook either. I did the Candy Crush Saga update on Sunday 3-29-15 but that did not fix my problem either. Please help! I do not want to start over from beginning. And I don't like Candy Crush Soda as much as Candy Crush Saga.

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fairyy

Hi fairyy, did you restart your tablet and did you check for updates for both your device and apps? Use a good WiFi connection and turn off the cellular data. Try to connect to the kingdom; open the game app and go to settings. Press on the orange icon and connect. Does it work for you now?

Ps: I did try most of your suggestions before giving up and reinstalling except for the part about trying to connect to Kingdom by opening the app.

fairyy

Hi fairyy, did you restart your tablet and did you check for updates for both your device and apps? Use a good WiFi connection and turn off the cellular data. Try to connect to the kingdom; open the game app and go to settings. Press on the orange icon and connect. Does it work for you now?

Unfortunately I got impatient and uninstalled / reinstalled Candy Crush Saga because they did not respond to my questions. Before uninstalling I did check for updates. Candy Crush did have an update but the update did not resolve the issue. I tried to do a little test by logging out of a different app by King and it resulted in same issue. I could not reconnect after logging out. Did a password change and that did not work. I had to uninstall that app and reinstall . Thank you for replying. Will save this in case problem reoccurs. My WiFi connection seems strong and have no problems with anything else. I notice many others experienced this connection problem also with no replies to their posts.

Tune_D

Hi fairyy, did you restart your tablet and did you check for updates for both your device and apps? Use a good WiFi connection and turn off the cellular data. Try to connect to the kingdom; open the game app and go to settings. Press on the orange icon and connect. Does it work for you now?

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Accepted answers

All comments

Tune_D

fairyy

Hi fairyy, did you restart your tablet and did you check for updates for both your device and apps? Use a good WiFi connection and turn off the cellular data. Try to connect to the kingdom; open the game app and go to settings. Press on the orange icon and connect. Does it work for you now?

fairyy

Hi fairyy, did you restart your tablet and did you check for updates for both your device and apps? Use a good WiFi connection and turn off the cellular data. Try to connect to the kingdom; open the game app and go to settings. Press on the orange icon and connect. Does it work for you now?

Ps: I did try most of your suggestions before giving up and reinstalling except for the part about trying to connect to Kingdom by opening the app.

Bye bye candy crush
after playing CC for a decade I am deleting my account too Honestly Honestly the levels are too hard unless you spend money There should be more incentive for loyalty
I am trying to make a purchase for a dollar 99 I do not know a password I do not have my password an
Why am I not allowed to make my purchase it has had me change my Google account password twice I don't know of any Candy crush password I changed it to* and it will not accept it I want to make a purchase $4.99 is that okay *Edited by CM:⛔️ That’s too much personal information - Our House Rules
🎥 Why don't I see video ads in my game? Here’s what you need to know!
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
Candy Crush unwrapped
Why is not showing the Candy Crush unwrapped for me? This is my ID 1541558145 and i am from brazil. Help pls
I haven't gotten any new levels in about 2 months.
Hi all, i haven't been getting any new levels in about 2 months. I am stuck on 20,525 with no new levels while my friend is almost at 20,800. I followed all of the tips in the FAQ. Is this normal? When can I expect new levels? Thanks.

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Quick Links

Discussions
Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support
Stuck or having trouble with Candy Crush Saga? Ask your question here and get help from others.
Contests
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Ideas
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
Off-Topic
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.

Recent Announcements

🎥 Why don't I see video ads in my game? Here’s what you need to know!
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
⛔ Under Investigation: Episode Race counter isn’t advancing and my progress is not syncing
We're aware of an issue affecting the latest levels in Candy Crush Saga, and we're really sorry for the inconvenience. Some players have reported the following: Weekly Contest progress isn’t updating Episode Race counter isn’t advancing Game progress resets to level 19,686 after closing and reopening the game Sync issues…
❓ Having issues and need help with your Candy Crush Saga? Start Here 😉
Welcome to the Community 👋 If you’re having trouble with your game, whether it’s missing progress, a purchase issue, or something not working, the fastest way to find answers is through our Help Center 🔍 Why the Help Center first? Always up to date Available in multiple languages Covers everything from game progress to…