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I cannot connect to Facebook in Candy Crush Saga on iPad.

I can play all other King games on my iPad. But, Candy Crush Saga will not connect to Facebook. Therefor, I have to start at the beginning.

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Accepted answers

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Try these steps fingers crossed that they resolve the problem

. Please download the latest version of Facebook and the Game from the App Store.

2. Check if you have the latest software on your device

3. Force close all apps and restart your device: http://support.apple.com/en-us/HT201559

4. If you have recently changed your Facebook password, this needs to be updated on your device as well. To do this, please remove the connection to Facebook via the settings menu in the game, log out from Facebook on your device, and then connect again with your new password.

5. Shut down the game and start it again.

Give us a shout if you need a hand with anything else.

Accepted answers

All comments

Try these steps fingers crossed that they resolve the problem

. Please download the latest version of Facebook and the Game from the App Store.

2. Check if you have the latest software on your device

3. Force close all apps and restart your device: http://support.apple.com/en-us/HT201559

4. If you have recently changed your Facebook password, this needs to be updated on your device as well. To do this, please remove the connection to Facebook via the settings menu in the game, log out from Facebook on your device, and then connect again with your new password.

5. Shut down the game and start it again.

Give us a shout if you need a hand with anything else.

Quick Links

Recent Announcements

🔔 Facebook Progress Showing as Level 1 - Under Investigation!
Hi everyone, We’re aware that some players who play on Facebook are currently seeing their game reset to Level 1, even though their progress is correct on other devices. We’ve reported this to the Studio and it’s now under investigation. If you’re affected, please: Confirm you’re logged into the correct Facebook account…
🎥 Why don't I see video ads in my game? Here’s what you need to know!
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
⛔ Under Investigation: Episode Race counter isn’t advancing and my progress is not syncing
We're aware of an issue affecting the latest levels in Candy Crush Saga, and we're really sorry for the inconvenience. Some players have reported the following: Weekly Contest progress isn’t updating Episode Race counter isn’t advancing Game progress resets to level 19,686 after closing and reopening the game Sync issues…