Candy Crush Saga

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Candy Crush Saga

Discussions
Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support
Stuck or having trouble with Candy Crush Saga? Ask your question here and get help from others.
Contests
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Ideas
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
Off-Topic
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.

OMG, I was having issues with CC saga...

connecting to Facebook etc, I had to reinstall the game and have LOST EVERYTHING, all my lives, special candies/boosters etc are GONE!!!! I'm absolutely devastated!!!! It took me ages to save and now it's all gone except the current level I'm on.

can some one please help me???

Accepted answers

All comments

Charmaine_Layman

Hi Deb!
If you had the game connected to Facebook the all your levels will be stored there. All you need to do is to connect to Facebook again. For all the data you had stored on your mobile I suggest you restore your mobile data. If you for instance have iOS you can restore from your iCloud backup.
Cheers :-)

where is the answer to this... same to me and you will not answer multiple emails we have sent

Deb_R

Hi Deb!
If you had the game connected to Facebook the all your levels will be stored there. All you need to do is to connect to Facebook again. For all the data you had stored on your mobile I suggest you restore your mobile data. If you for instance have iOS you can restore from your iCloud backup.
Cheers :-)

I was playing on iPad, my level is the same, but I have lost all my lives, boosters and special candies! I had over 900 lives! All gone!! Only my level has been restored after reconnecting with Facebook, it has wiped everything else. Any more suggestions??

Wunderbaum

Hi Deb!

If you had the game connected to Facebook the all your levels will be stored there. All you need to do is to connect to Facebook again. For all the data you had stored on your mobile I suggest you restore your mobile data. If you for instance have iOS you can restore from your iCloud backup.

Cheers :-)

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Accepted answers

All comments

Wunderbaum

Hi Deb!

Cheers :-)

Deb_R

Hi Deb!
If you had the game connected to Facebook the all your levels will be stored there. All you need to do is to connect to Facebook again. For all the data you had stored on your mobile I suggest you restore your mobile data. If you for instance have iOS you can restore from your iCloud backup.
Cheers :-)

Charmaine_Layman

Hi Deb!
If you had the game connected to Facebook the all your levels will be stored there. All you need to do is to connect to Facebook again. For all the data you had stored on your mobile I suggest you restore your mobile data. If you for instance have iOS you can restore from your iCloud backup.
Cheers :-)

where is the answer to this... same to me and you will not answer multiple emails we have sent

vidas extras afinal de cada competição.
Ganhava vidas extras agora já não ganho mais ,sempre era uma ajuda para avançar na competição.
Changing age
I am restricted and playing candy crush lite version due to rules and regulations I do not know why ?
Level 10054
Level 10054 is impossible to pass because the 4th required Dragon does not drop, I have used many booster and bombs and still have not cracked this level because the fourth and last required doesn't appear.
Payment
Sir me jab bhi payment karta hu mere game account me gold coin nhi aate
Got Booster Wheel Jackpot, But It Didn't Include the 15min UFO
I got the booster wheel spin jackpot today, and it looks like it's supposed to include everything that shows on the wheel. However, there was no 15 min unlimited UFO blaster (it showed it in the graphic showing you won the jackpot, but it was not in my boosters). Is this a known issue or just a one off glitch?

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Quick Links

Discussions
Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support
Stuck or having trouble with Candy Crush Saga? Ask your question here and get help from others.
Contests
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Ideas
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
Off-Topic
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.

Recent Announcements

🎥 Why don't I see video ads in my game? Here’s what you need to know!
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
⛔ Under Investigation: Episode Race counter isn’t advancing and my progress is not syncing
We're aware of an issue affecting the latest levels in Candy Crush Saga, and we're really sorry for the inconvenience. Some players have reported the following: Weekly Contest progress isn’t updating Episode Race counter isn’t advancing Game progress resets to level 19,686 after closing and reopening the game Sync issues…
❓ Having issues and need help with your Candy Crush Saga? Start Here 😉
Welcome to the Community 👋 If you’re having trouble with your game, whether it’s missing progress, a purchase issue, or something not working, the fastest way to find answers is through our Help Center 🔍 Why the Help Center first? Always up to date Available in multiple languages Covers everything from game progress to…