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Problem loading game

HuffyHuffy Posts: 3
in Support

Every time I try to load Candy Crush on Facebook I get this error "An error occurred, please try to re-login to Facebook and try again later. Sorry for the inconvenience."

I have tried all the fixes suggested here with no success. I can play candy crush soda with no problems. I have logged in to Facebook from another computer and its still the same. I also cannot connect the game on my android phone to Facebook, but again I can with candy crush soda.

I have tried asking on Twitter but I don't think their feed is manned. Any ideas?

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Answers

  • Crusher18Crusher18 Posts: 1,286 Level 3

    How long have you had the problem for? Have you checked that everything is up to date in your browser? 

    https://www.whatismybrowser.com

    Could you upload a screenshot? 

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  • Hey! Would you like to give us your opinion?

  • HuffyHuffy Posts: 3

    How long have you had the problem for? Have you checked that everything is up to date in your browser? 

    https://www.whatismybrowser.com

    Could you upload a screenshot? 

    I haven't played in a long time and until I tried to load it last week, my browser is up to date, I even tried a different browser. All I get is a blank page with the message above
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  • Crusher18Crusher18 Posts: 1,286 Level 3

    Is the problem resolved for you now? 

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  • HuffyHuffy Posts: 3

    No I am still getting the same error, I have tried everything suggested in this and other similar posts and nothing. I have had no reply to my tweet to them so I have pretty much given up now. Thanks for your suggestions though :)

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