how to restore all the level progress in candy crush saga.I was not connected to facebook.

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Answers

  • CezdiamondCezdiamond Posts: 6,503 Community Manager

    I have the same issue. Do not recall ever using an email address or Facebook to begin play, and now am back to level 1 after updating the Candy Crush Saga app. I have a screen name.

    Hi there- I will send you a message too :-)

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  • Hey! Would you like to give us your opinion?

  • CezdiamondCezdiamond Posts: 6,503 Community Manager

    Hi @Coco did you receive my message? 


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  • I had the same issue.  Emailed customer care and no response.  Just finished 2510 and tried to sync to facebook and back down to level 1.  Please help with the restore.  I'm not worried about the few gold bars or extras but I can't imagine starting from scratch after reaching the last level!

  • Hi I have a similar issue, I accidently uninstalled my Candy Crush Saga and it was not connected to a Facebook or King account. When I reinstalled it I started back at level 1. I was at approximately level 700. Is there anything that can be done to recover my lost progress. My user ID on the newly installed app is 8626808394.

  • CezdiamondCezdiamond Posts: 6,503 Community Manager

    I had the same issue.  Emailed customer care and no response.  Just finished 2510 and tried to sync to facebook and back down to level 1.  Please help with the restore.  I'm not worried about the few gold bars or extras but I can't imagine starting from scratch after reaching the last level!

    Hi Don- I will send you a message also.

    Got a great Candy Crush Saga tip for players? Share here to have your idea featured and win Gold Bars!

  • CezdiamondCezdiamond Posts: 6,503 Community Manager

    Hi I have a similar issue, I accidently uninstalled my Candy Crush Saga and it was not connected to a Facebook or King account. When I reinstalled it I started back at level 1. I was at approximately level 700. Is there anything that can be done to recover my lost progress. My user ID on the newly installed app is 8626808394.

    Hi- I will send you a message also.

    Got a great Candy Crush Saga tip for players? Share here to have your idea featured and win Gold Bars!

  • Moniś_WilkMoniś_Wilk Posts: 4
    edited June 2017

    Hi , I need a help. I have lost my progress when my tablet was broken and I had to buy a new one. I never had  a facebook account or King account and now I start from level 1. I take me almost 4 years to go on level 1700+ ( cant remember exactly, byt it was over 1700). Now I got King account my nick name is - monisia and facebook  and I am currently on level 65. Please could U do something in my case? If I back on level 1700 I will be happy enough . My game ID is  8633565448

  • PradsPrads Posts: 1

    @cezdiamond plz help me also lost all my progress after connecting to fb account was at 353 level

  • tehiloolitehilooli Posts: 2

    @cezdiamond I just had the same problem. The game suddenly got stuck and also my pc (I downloaded the game from microsoft store), so I restarted it and when I tried to enter the game I saw that all of my progress was gone and I need to start over from level 1.. I was at level 271 please is there a way to restore my progress? I wasn't conectted to any account or email the pc just saved the progress. Thank you 

  • CezdiamondCezdiamond Posts: 6,503 Community Manager

    @cezdiamond plz help me also lost all my progress after connecting to fb account was at 353 level

    Happy to help :-)

    Got a great Candy Crush Saga tip for players? Share here to have your idea featured and win Gold Bars!

  • CezdiamondCezdiamond Posts: 6,503 Community Manager

    @cezdiamond I just had the same problem. The game suddenly got stuck and also my pc (I downloaded the game from microsoft store), so I restarted it and when I tried to enter the game I saw that all of my progress was gone and I need to start over from level 1.. I was at level 271 please is there a way to restore my progress? I wasn't conectted to any account or email the pc just saved the progress. Thank you 

    I will need you to create an account and I can help you out :-)

    Got a great Candy Crush Saga tip for players? Share here to have your idea featured and win Gold Bars!

  • Hi , I need a help. I have lost my progress when my tablet was broken and I had to buy a new one. I never had  a facebook account or King account and now I start from level 1. I take me almost 4 years to go on level 1700+ ( cant remember exactly, byt it was over 1700). Now I got King account my nick name is - monisia and facebook  and I am currently on level 65. Please could U do something in my case? If I back on level 1700 I will be happy enough . My game ID is  8633565448

    @Cezdiamond please help. There must be something U can do.
  • tehiloolitehilooli Posts: 2
    edited June 2017

    @cezdiamond I just had the same problem. The game suddenly got stuck and also my pc (I downloaded the game from microsoft store), so I restarted it and when I tried to enter the game I saw that all of my progress was gone and I need to start over from level 1.. I was at level 271 please is there a way to restore my progress? I wasn't conectted to any account or email the pc just saved the progress. Thank you 

    @cezdiamond which account do you mean?
  • Wesley_CameronWesley_Cameron Posts: 1
    edited June 2017

    Hi @Bahar- I will send you a message too :-) 

    Why do you keep sending private messages? If you just post how to fix it everyone can fix there's instead of posting and waiting for a message?
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