how to restore all the level progress in candy crush saga.I was not connected to facebook.

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Answers

  • Hi I have the same issue. I'm not sure if I had an email because I can't sign in with any of the ones I have. Please help! 

  • Hey! Would you like to give us your opinion?

  • tofutietofutie Posts: 2

    Hi @Cezdiamond can you help me too? I was at 2000+ and just got bumped back to 770 (weird, right?). Please help! Thanks

  • CezdiamondCezdiamond Posts: 6,503 Community Manager

    Hi @Cezdiamond can you help me too? I was at 2000+ and just got bumped back to 770 (weird, right?). Please help! Thanks

    Hi- I will send you a private message too :-)

    Got a great Candy Crush Saga tip for players? Share here to have your idea featured and win Gold Bars!

  • Help me too, not connected with fb or email :(

  • CezdiamondCezdiamond Posts: 6,503 Community Manager

    Help me too, not connected with fb or email :(

    I will send you a message now :-)

    Got a great Candy Crush Saga tip for players? Share here to have your idea featured and win Gold Bars!

  • Phone wiped, logged in via Facebook; level is restored but boosters are gone.

    Please help.

  • OztrevOztrev Posts: 2 Newbie

    @Cezdiamond. I've also lost progress. I went from around level 1100 to 1058. I can see stars on levels past this, but am unable to select the levels. Would appreciate some help please. Thanks in advance :)

  • chocobochocobo Posts: 1
    edited June 2017

    Hi @Cezdiamond. I was at around level 445 before logging in via Facebook. When I logged in via Facebook, it dropped to level 209 (which the last synced via Facebook was a couple of years ago). I really want the levels to be restored. ;(

    Please help! Thank you.

  • CezdiamondCezdiamond Posts: 6,503 Community Manager

    Hi @Cezdiamond. I was at around level 445 before logging in via Facebook. When I logged in via Facebook, it dropped to level 209 (which the last synced via Facebook was a couple of years ago). I really want the levels to be restored. ;(

    Please help! Thank you.

    I will send you a message now too :-)

    Got a great Candy Crush Saga tip for players? Share here to have your idea featured and win Gold Bars!

  • CezdiamondCezdiamond Posts: 6,503 Community Manager

    Phone wiped, logged in via Facebook; level is restored but boosters are gone.

    Please help.

    Hi Doris- If these items were bought they will be linked to a transaction ID please click on restore purchases. Thanks!

    Got a great Candy Crush Saga tip for players? Share here to have your idea featured and win Gold Bars!

  • CezdiamondCezdiamond Posts: 6,503 Community Manager

    @Cezdiamond. I've also lost progress. I went from around level 1100 to 1058. I can see stars on levels past this, but am unable to select the levels. Would appreciate some help please. Thanks in advance :)

    I will send you a message too :-) Thanks!

    Got a great Candy Crush Saga tip for players? Share here to have your idea featured and win Gold Bars!

  • CezdiamondCezdiamond Posts: 6,503 Community Manager

    Hi I have the same issue. I'm not sure if I had an email because I can't sign in with any of the ones I have. Please help! 

    I will send you a message :-)

    Got a great Candy Crush Saga tip for players? Share here to have your idea featured and win Gold Bars!

  • sandra-26sandra-26 Posts: 1

    Hi I played Candy Crush Soda yesterday and managed to get past a hard level, think it was 299. Then today when I opened the app I'm back on level 1. I was not connected to facebook, is it possible to get my levels back? 

  • CezdiamondCezdiamond Posts: 6,503 Community Manager

    Hi I played Candy Crush Soda yesterday and managed to get past a hard level, think it was 299. Then today when I opened the app I'm back on level 1. I was not connected to facebook, is it possible to get my levels back? 

    Hi Sandra- I will send you a private message too :-)

    Got a great Candy Crush Saga tip for players? Share here to have your idea featured and win Gold Bars!

  • cayacaya Posts: 1
    edited June 2017

    Hi, I also experience the same problem. the game was restarted due to prompt on connecting to fb. Previously,  it didnt connect to fb account nor emaiI. It was at level 266. @cezdiamond could you please help me restore the level? thanks.

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