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I was at level 350 when i reset my phone. I was not connected to facebook. How can i get my game progress back? Game ID - 5988345281
In our Kingdom there are players from all over the world and from all walks of life. You might be a new to the game or you have been conquering tricky levels for years.
One thing however is for sure: You do not want to lose your levels.
Whether you would drop your phone in the bath or fancy changing hardware, rest assured King has your game progress safe and sound. That is if you have the game saved either through your Facebook or Kingdom account.
The option on saving the game through Facebook is presented right away when you open your game app. It's very simple, just be sure to connect the game to the correct Facebook account!
If rather play connected to Kingdom, you can find the option from the in-game settings.
Now you might come across issues with retrieving your saved levels. Either on a new device or on your current one. As there are different device types, there are different tips and tricks to get you back on track.
Select this option if you are playing on an Android device
Select this option if you are playing on an Apple device
If you're moving onto a new device make sure to check out our tips here on how to do it successfully.
If you have not saved the game, unfortunately it won't be recorded on our servers which means we can't bring the lost top scores back to you.
What we suggest is that you connect the game to either Facebook or Kingdom now, play a level and make your way to us through here and we'll try to help you out the best we can. Please be sure to select "Problems with my Game" and then "Game didn't save"
Now you're all set and ready to go!
Hi everyone! Welcome to the community. Please see this blog here for the steps to follow if you have lost some of your progress. The Blog includes lots of steps on how to fix this problem yourself :-)
If you are not able to restore your own levels, please see the contact form at the end of the Blog, be sure to select "Lost Progress" as the reason of contact.
Many thanks
Hi everyone! Welcome to the community. Please see this blog here for the steps to follow if you have lost some of your progress. The Blog includes lots of steps on how to fix this problem yourself :-)If you are not able to restore your own levels, please see the contact form at the end of the Blog, be sure to select "Lost Progress" as the reason of contact.Many thanks
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I was at level 494 and "synced" to facebook as backup. However, once changed to new iPhone and logged in, I am on level 6. Please help!
Hello, could you please help me to restore my progress. I was at level 940 and suddenly I am at level 1 and not able to log in with email. I haven't logged in with facebook. And dont remember logging in with email. Thanks
Good morning @Cezdiamon, I too lost my progress of approx. level 1150. Can you please help me. I tried all of the email addresses I could have used with no luck.
Hi @Cezdiamon, can you send me a message too? I was at a high level I think at around 400 , and all my levels synced back to 1 and lost all my progress after signing in with my facebook account .... Also note that i didn't even logged in by my email id ever.... Thanks
Hi, I have the same problem. Didn't register with FB, only with GooglePlay. Suddenly back to level 1, and when I try to log in with my GooglePlay email it says account doesn't exist
I have the same problem too. I've been playing the game on my laptop and have already reached level 1200++ almost 1300, but after my device restart, I'm now back to level 1. I'm not login to my facebook account and when I type my email address, it shows that the user does not exist. Please help!
I have the same problem. I have been playing Candy Crush Saga on my iPhone X close to level 2500. It prompted me to log into Facebook. I tried to log into my regular account, but the app forced me to log into an older account. Now, when I log into EITHER account I don't see my latest progress..one is 2370 and the other is 51. Help!
Hi, I also am having a problem like this. I have years worth of gameplay under my belt. Last night, I was noticing that the game was telling me I wasn’t connected to Facebook. So I tried to login, and it wiped all of my data. I am now back to level 1 with none of the gold bars or saved up items (bombs, Swedish fish, etc) I used to have. I can’t remember what level I was on, but it was somewhere in the 1500-2000 range. Please help, this is extremely disappointing!
Hi @cezdiamond. I am on level 1,732 and need to switch to a new phone. Hence I signed in to Candy Crush on my old phone with a facebook account. On that phone it says the progress is saved. However, when I use another device (iPad) and sign in with my fasebook account, it only shows my progress up to level 11. Could you please help me? My e-mail is ignacioergueta@yahoo.com.
@cezdiamond- my game is now showing that i'm missing a couple hundred levels between where it was when I re-synced and where I actually was (between 860 and 1200 are missing). Is there anyway to fix this? The game automatically starts me on level 861 every time I open it, even though I'm on level 1500+. Thanks!
The same happened to me too. I was planning to save my progress so I created a Facebook to syn it and lost all my previous progress. Please help me! I don't think I have an email registered before. Don't remember. Was on level 975 with a massive amount of boosters and now everything is gone.
Hi @ Ho Beelin- I will send you a message too.
Me too, how do I restore my levels.
Hi Rich- I will send you a message also :-)
Hi I've also lost all my progress when my app updated yesterday. Can you help me restore my levels please.
Same problem here, can you help me restore my levels please ?
Happened to me too at level 1289 after I thought it would probably be a good idea to sync with facebook. Now I'm back at level 1. Can I get a shout out?
Cezdiamond, could you send me a message too, please? I recently upgraded my phone and lost progress through level 640 approx. I did not have a facebook or email account and have wiped all data from my prior android phone. Thanks.
Hi Frankydow, Dirk Van Leuven, Mephistopheles and LostLevelsMisery I will send you all messages too :-)
Cezdiamond, thank you. I forgot to mention that my lost progress was on Candy Crush Soda Saga not Candy Crush. Could you send a new message?
Hi @Cezdiamond
Could you please help me too? I have reinstalled Soda Saga on my tablet and lost all progress (but I still have my gold bars). I logged in and out several times with no luck. I have always logged in with my email and I haven't connected to FB in over a year. It's Soda Saga.
Hi @CezdiamondCould you please help me too? I have reinstalled Soda Saga on my tablet and lost all progress (but I still have my gold bars). I logged in and out several times with no luck. I have always logged in with my email and I haven't connected to FB in over a year. It's Soda Saga.
I also just tried to play and my levels had been reset to #1. :'( Tried to sign in with both Facebook AND the Kingdom and nothing. Very frustrating, since I've spent so much time playing. Email is: goodnightkiller@gmail.com
Hi, did a factory reset on android and lost it all despite full backup restore. I managed to restore lvl progress by logging in then out of FB for Saga but all boosters gone. Is it possible to restore them?
I did not manage to restore even my lvl progress on Jelly and Soda. Is it possible to restore them?
I do not have a kingdom account but believe I at some point have logged in with FB also on Jelly and Soda. Thanks.
Hi @Cezdiamon, can you send me a message too? Ive lost all my progress after signing in with my facebook account.. thanks!
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